Aisha Rucker
Summary
Hard-working college student with 6 years customer service experience and a proven knowledge of conflict resolution, and commutation skills. Aiming to leverage my abilities to successfully fill the team member role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Team Member
McDonald's
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
Team Member, Grill, Prep
Mo Bettahs
04.2022 - 10.2023
- Clean and organize eating, service and kitchen areas
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Prepared various side dishes to complement grilled entrees, ensuring well-balanced meal offerings for customers.
- Supported a cohesive team atmosphere by effectively communicating with colleagues and management, facilitating collaboration and efficient problemsolving.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
Team Member
Michaels
11.2021 - 02.2022
- Greet customers and offer them assistance
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Planned and executed engaging retail training sessions and other store-based educational events.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
Supervisor
Lagoon
01.2019 - 11.2021
- Responsible for meal preparation and managing staff
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Team Member
Costa Vida
11.2020 - 03.2021
- Improved communication skills
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
Education
Bonneville High School
No Degree - Arts And Entertainment Management
Weber State University
Ogden, UT04.2027
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Leadership Qualities
- Decision-making capabilities
- Order Preparation
- Sales expertise
Skills Awards
- Learned value of time management while balancing a full school schedule with part-time employment.
- Understands the importance of teamwork and accountability through 1-year membership of Bonneville Esports Team.
- Remberizing important events and orders through 6-year membership of Bonneville Band Music Department.
References
- Emma, Catering Coordinator-Mo Bettahs, 801-979-4611, Ogden, UT
- Tati, Team Member-Lagoon, (801)-713-2523, Roy, UT
- Devora, Manger-Costa Vida, +1-385-389-0928, Ogden, UT
Timeline
Team Member
McDonald's
12.2023 - Current
Team Member, Grill, Prep
Mo Bettahs
04.2022 - 10.2023
Team Member
Michaels
11.2021 - 02.2022
Team Member
Costa Vida
11.2020 - 03.2021
Supervisor
Lagoon
01.2019 - 11.2021
Bonneville High School
No Degree - Arts And Entertainment Management
Weber State University