Degrees
Aisha A. Steward
Red Oak,TX
Summary
Proactive professional with years of experience. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
9
9
years of professional experience
Education
Bachelor of Arts - Criminal Justice
American Public University
02.2018
Associate of Science - Liberal Sciences
Cedar Valley College
Lancaster, TX08.2013
Skills
- Microsoft Office 365
- Caseload Management
- Strong Organizational Planning
- Personnel Management
- Salesforce
- Career Counseling
- Microsoft Outlook
- ATS Resume Tailoring
- Excel Spreadsheets
- Job Fairs
- Career Guidance
- Resume Building
Work History
Veteran Career Advisor 1
Texas Veterans Commission
Grand Prairie, TX
08.2022 - Current
- Inputs data in a centralized case management database and case records updates.
- Organizes workshops to assist in job search activities, resume writing, and interviewing skills.
- Performs a comprehensive assessment of training needs, education, experience, skills, interests, and other relevant data to deliver the appropriate level of services and barriers to employment.
- Conducts community outreaches to specialized services, employers, and organizations to meet clients' needs and find suitable employment and documented in salesforce.
Vocational Rehabilitation Assistant
Texas Workforce Commission
Grand Prairie, TX
08.2022 - 09.2022
- Documented each patient case with updates in computer system.
- Communicated with physicians to provide updates on patient care.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Operations Admin I
FedEx Ground
Hutchins, TX
10.2021 - 11.2021
- Tended to be damaged and incorrectly addressed packages promptly to optimize delivery time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Verified and tracks a variety of metrics, including the chargeback program, complaints, and maintenance compliance, and prepares weekly reports for management review.
- Performed clerical and administrative functions for operational areas, including line haul, records management, quality assurance, and customer service.
Valuation Solution Specialist
CoreLogic
Irving, TX
05.2021 - 07.2021
- Escalated queries or requests for immediate action.
- Tracked orders and documented orders in Salesforce for valuation services and products; troubleshot and resolved issues with orders.
- Maintained and created logs, reports, records, and files to document order activity and action items.
- Contacted appraisers, brokers, clients, and internal groups to validate information or inquire further, requesting updates, assigning jobs, and issuing payouts as appropriate.
Call Center Representative
Charter Communications
Irving, TX
03.2020 - 03.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team.
- Met regular sales goals by educating customers about service options and up-selling to increase the value of their investment and a thorough understanding of products and services.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Administrative Assistant
Military Police Detachment
Fort Hood, TX
01.2018 - 05.2019
- Designed and oversaw the daily activities of maintaining and processing personnel records and actions for over 200 service members and their families.
- Prepared transfer requests, retirements, separations, orders, awards, decorations, and personnel actions.
- Oversaw massive amounts of paperwork including personnel processing, retention, personnel accounting, and strong management, transition processing, legal, training soldier support file, and unit administration.
- Handled annual evaluation and award details from the processing, and coordination of requests, and responded to evaluation inquiries.
Military Police Officer
United States Army
Fort Hood, TX
12.2017 - 01.2018
- Applied crime prevention measures in cooperation with Explosive Ordnance Disposal (EOD), local law enforcement agencies, and emergency responders, including cordon searches, random personnel/ vehicle searches for weapons or contraband materials, and explosives.
- Effectively trained in common law enforcement techniques such as detaining personnel, search/seizure, and proper weapon qualification.
- Prepared and processed police reports such as sworn statements and evidence.
- Mentored and supervised patrolmen in law enforcement procedures to include weapon proficiency, radio communication, and physical training.
Emergency Radio Dispatcher
United States Army
, HI
08.2016 - 12.2017
- Operated, maintained, and accounted for more than $5 million in equipment and vehicles.
- Performed radio dispatch of operational and emergency police, fire, and medical calls for assistance, which involved performing various computer transactions and records functions.
- Monitored multiple security systems regarding alarm activations, surveillance, and law enforcement vehicle positioning.
- Trained soldiers, civilian staff, and desk sergeants on desk protocols and procedures.
Access Control Security
United States Army
Fort Shafter, HI
11.2014 - 08.2016
- Verified identification using identification cards, badges, verbal questioning, and other means.
- Conducted vehicle searches/inspections including cargo areas, engine compartments, and undercarriages, by standard operating procedures.
- Secured and confiscated all unauthorized or controlled items and detained those suspected of violations of laws, regulations, policies, rules, or posted warnings.
- Trained each guard to understand and operate the Active Vehicle Barrier when required and alerts appropriate officials of apparent security actions.
Military Police Officer
United States Army
Schofield Barracks, HI
11.2014 - 08.2016
- Led and supervised traffic accident investigations, maintained traffic control, and enforced traffic regulations.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Trained/ managed new soldiers while patrolling teaching them how to conduct security checks, issue and write citations, and proper call procedures.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Similar Profiles
STEPHANIE PEREZSTEPHANIE PEREZ
Veterans Career Advisor at Texas Veterans CommissionVeterans Career Advisor at Texas Veterans Commission
Larry Pon JrLarry Pon Jr
Claims Benefit Advisor at Texas Veterans CommissionClaims Benefit Advisor at Texas Veterans Commission
Virgie A. HerreraVirgie A. Herrera
Program Specialist III at Texas Veterans CommissionProgram Specialist III at Texas Veterans Commission