Aishat Bishi

Atlanta,GA

Summary

Organized and eager to learn Computer Information Systems Major committed to achieving operational objectives of each project by contributing to strategic plans and reviews. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.

Overview

years of professional experience

Work History

Project Management Intern

Rebuilding Together Atlanta

05.2023 - 07.2023

Identified project scopes, constraints, risks and deadlines.
Supported project managers in managing schedules and milestones.
Worked with senior project managers to assist with day-to-day functions.
Prepared and filed documents and collected data to track performance and efficiency.
Used Power Bi and Tableau to create and maintain comprehensive project documentation.
Tracked project performance to analyze successful completion of short- and long-term goals.
Assisted project managers by tracking, organizing and analyzing project financial information.
Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency 80%.
Developed and implemented project plans and budgets to ensure successful execution.
Monitored project progress, identified risks and took corrective action as needed.

Security Analyst Intern

Georgia State University

05.2022 - 07.2022

Collaborated with team to support daily tasks including student support requests, Network Errors and troubleshooting using Azure and Scrapping
Delivered excellent front desk support service to a daily average of thirty students or staff
Uploaded e-files to the enterprise data management system using advanced excel (VLOOKUP and more)
PROJECTS Database Management Project:
Collaborated in a team to develop a SQL database for a local auto shop using Oracle Database
Designed the database schema, defining tables, relationships, and constraints to ensure data integrity and optimal performance
Implemented SQL queries to retrieve, insert, update, and delete data, providing efficient data manipulation capabilities for the auto shop's operations
Assisted in optimizing the database for faster query execution, contributing to improved system responsiveness
Unstructured Data Project:
Utilized a Plug-in tool to process and convert unstructured data into a structured format for a data analysis project
Employed R programming language to create a robust database capable of handling unstructured data efficiently
Implemented data preprocessing techniques such as data cleaning and transformation to enhance data quality and usability
Conducted data screening to identify and handle outliers and missing values, ensuring accurate and reliable analyses
System Analysis Project:
Led the extraction of reviews and feedback for AT&T from various unstructured data sources such as social media, web pages, and customer emails
Used web scraping techniques to gather relevant information and consolidate it into the database
Employed Tableau for data visualization, creating interactive and insightful dashboards to present the findings effectively
Leveraged Microsoft Azure for scalable data storage and processing, ensuring the project's efficient handling of large datasets.
Conducted security audits to identify vulnerabilities.
Performed risk analyses to identify appropriate security countermeasures.
Completed vulnerability scans to identify at-risk systems and remediate issues.
Reduced security risks bY 70% through enhancing protocols and ensuring adherence to regulations.
Created and implemented security network framework across 100 devices.
Recommend improvements in security systems and procedures.

IT Help Desk Associate

VXI Global

01.2020 - 04.2022

Provided remote technical support to end users using Zendesk
Documented issues and generated reports detailing trends and frequency of issues
Communicated information regarding available updates and upgrades
Diagnosed and resolved IT and application issues efficiently, meeting 90% of daily call volume response goals
Assisted team with documentation of process for handling recurrent IT issues for training.
Engaged service providers and vendors in logging support or service tickets.
Completed troubleshooting at off-site locations.
Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Walked individuals through basic troubleshooting tasks.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Documented support interactions for future reference.
Provided on-call support for critical issues related to Zoho and Fresh desk..
Maintained and updated cloud software for customer service database.
Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues
Analyzed issues to identify troubleshooting methods needed for quick remediation
Installed, modified, and repaired software and hardware to resolve technical issues

Education

Bachelor of Science - Computer Information Systems

Georgia State University, J. Mack Robinson College of Business

Atlanta, GA

12.2023

Skills

SOFTWARE: Python, R studios, Rapid Miner, Pandas, Azure, Tableau, HTML, Microsoft Office Suite, GitHub, SQL, Pivot, Slicers, PowerPoint, Zendesk, Eclipse, PyCharm, MATLAB, AutoCAD, Excel, Adobe Analytics, Google Analytics, Fresh Desk, Mathematica

TECHNICAL: Troubleshooting, User Requirement Analysis, Logical & Physical Design, Project Management, Cyber Security (RAT, Attacks, Configuring virtual Networks, Public key encryption, Patching Project Proposals, Document Organization, Effective Written and Verbal Communication, Data Imports, Machine Learning

Timeline