Aisha Williams
Flushing,NY
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
12
12
years of professional experience
Work History
Assistant Program Director
Serves For The Underserved
07.2019 - Current
- Assisted program manager with developing budget and schedule.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Conducted performance reviews to provide feedback to staff for improvements.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Interacted with customers and clients to identify business needs and requirements.
- Managed budgets effectively, optimizing resource allocation to maximize program outcomes.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
Direct Support Professional
Pride Health Care
01.2017 - 07.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Food Service Worker
Compass Group USA Chartwells
01.2012 - 01.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
GED -
Hillcrest High School
Jamaica, NY09.1996
Skills
- Customer service experience
- Business knowledge
- Administration knowledge
- Scheduling Coordination
- HIPAA Compliance
- Customer Service
- Vital Sign Monitoring
- Medical terminology knowledge
- Patient Scheduling
- Direct Patient Care
- CPR
- Medical Records Management
- First Aid
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer Relations
- Time Management
- Cash Handling
- Decision-Making
- Training and mentoring
- Meeting facilitation
- Conflict Management
- Staff Management
- Customer Service Management
- Exceptional customer service
- Healthcare Customer Service
Timeline
Assistant Program Director
Serves For The Underserved
07.2019 - Current
Direct Support Professional
Pride Health Care
01.2017 - 07.2019
Food Service Worker
Compass Group USA Chartwells
01.2012 - 01.2017
GED -
Hillcrest High School