Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aishia Thomas

Indianapolis,IN

Summary

Multi talented professional with over 20+ years experience in office management, customer service, medical collections and consumer sales. Expertise in appointment scheduling, accounts payables and receivables, customer support,collections,followup calls, conflict resolution and team leadership and development. Detail and Goal oriented, self starter and go getter with the ability to multi -task efficiently. Phenomenal communication skills both verbal and written contributing to an accomplished spokesperson with customers.

Overview

12
12
years of professional experience

Work History

Title Clerk/Sales Associate

Right Place Auto Sales
03.2024 - Current
  • Communicated with customers to resolve common title issues.
  • Calculated and remitted state sales tax, service, and other charges.
  • Contacted IN Motor Vehicle Department to determine status of pending titles.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Examined and verified 20 titles weekly.

Truck Driver/Trailer Operator

Longitude and Lattitude Logistics
05.2021 - 02.2024
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Medical Billing Supervisor

Care Givers Home Health
10.2016 - 01.2021
  • Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
  • Maintained current accounts through aged revenue reporting.
  • Confirmed backup and proper storage of sensitive information in event of data breach or outage.
  • Assisted patients by determining financial assistance available and setting up payment plans.
  • Devised new methods to improve billing workflows.
  • Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
  • Followed up on legal claims.
  • Scheduled patients in Medical Manager System.
  • Posted payments and collections on regular basis.

Shoe Sales Associate

Von Maur, Oxmoor Center
04.2013 - 02.2016
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.

Education

High School Diploma -

Ballard High School
Louisville, KY
06.1995

Skills

  • Lead Generator ( Marketing)
  • Cold Calling
  • Customer Engagement
  • Time Management
  • Data Entry
  • Sales Support

Timeline

Title Clerk/Sales Associate

Right Place Auto Sales
03.2024 - Current

Truck Driver/Trailer Operator

Longitude and Lattitude Logistics
05.2021 - 02.2024

Medical Billing Supervisor

Care Givers Home Health
10.2016 - 01.2021

Shoe Sales Associate

Von Maur, Oxmoor Center
04.2013 - 02.2016

High School Diploma -

Ballard High School

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