Aishika Davis
Analyst
University Park,USA
Summary
Dynamic Analyst with a strong foundation in Healthcare and Insurance, specializing in project management, data visualization, and complex problem solving. Demonstrated success in enhancing productivity and efficiency through strategic workflow management, effective team leadership, and robust performance management practices. Expertise in data analysis supports the creation and implementation of innovative processes that drive improved work performance. Core competencies include project management, conflict resolution, performance management, training and coaching, time management, strategic planning, financial analysis, cross-functional collaboration, and data analysis.
Overview
20
20
years of professional experience
Work History
Business Analyst
Optum, UnitedHealth Group
05.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized ETL processes to develop customized reports, summarizing and presenting data in visually appealing format.
- Optimized data access and storage to improve performance of analytics systems.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
Workforce Management Analyst
CHUBB
02.2016 - 12.2021
- Interpreted and analyzed data to make recommendations that improved call center performance with an eye on reducing overhead and increasing customer satisfaction and experience.
- Built and distributed regular reports to all stakeholders to illustrate organizational performance.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Created training materials for new employees to provide information about attendance guidelines and processes.
- Produced and updated documents, reports, and tracking spreadsheets using Power BI, Microsoft Excel and Verint.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Created staffing models to determine and establish appropriate staffing requirements to meet service level targets.
- Used Power BI to compile data from multiple sources and build reports that analyze important issues, drive real-time decision making, and gain support from stakeholders.
- Provided leadership and guidance to call center leads on staffing and resource allocation.
- Oversaw the creation and maintenance of a multi-departmental database used to track personnel data and New Hire performance.
- Used WFO software to match staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives.
- Served as SME for HR related issues such as PTO, scheduling and shift bids/swaps
Operations Analyst
CHUBB
06.2015 - 02.2016
- Reviewed business processes and made a variety of recommendations for improving efficiency and service.
- Analyzed dashboards to identify opportunities and risks in order to drive solutions across departments and functions.
- Played a key role in onboarding new hires by developing a system to track paperwork and training completion.
- Maintained confidential employee records and files
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created custom reports and visualizations to support decision-making processes.
- Created and managed operational databases to store and track data and maintain accurate information.
Administrative Manager of Sales & Marketing
Wyndham Vacation Ownership
10.2013 - 03.2015
- Interviewed, recruited, onboarded and managed three high-performing administrative teams.
- Conducted monthly staff meetings and regular 1:1 coaching sessions with direct reports to build skills and strengthen relationships.
- Performed internal analysis including budgeting, forecasting, and cost variance analysis.
- Completed thorough and precise site reports and weekly business updates of relevant departments.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
National Director of Administrative & Fiscal Operations
CEOs For Cities
12.2011 - 10.2012
- Led logistical planning for all administrative and fiscal activities, including national meetings and other multi-day events.
- Reviewed and negotiated contracts and managed relationships with vendors, a/v technicians and event planners.
- Generated financial statements and reports for board review.
- Created and maintained new on-boarding process for new employees, including online forms and procedures.
- Created new employee policy handbook for all employees.
- Prepared year-end financial statements and all supporting worksheets for review by outside auditors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Legal Support Services Manager
American Family Insurance
03.2005 - 10.2009
- Supervised, managed, and trained entire legal administrative staff
- Planned and oversaw spending cuts to reduce department budget 15%.
- Implemented policy changes and workflow adjustments to successfully improve productivity and efficiency of administrative staff.
- Managed project plans for various implementation teams, and managed status update meetings.
- Reduced work turnaround time to approximately one (1) day for all office staff.
- Established improved policies and processes for all office support functions, including inventory management, special event planning, and other functions.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Department Manager
The Chicago School of Professional Psychology
06.2011 - 12.2011
- Established team priorities, maintained schedules and monitored performance.
- Managed two Administrative Assistants and two Student Workers responsible for administrative functions and planning for the Clinical Psychology department
- Assisted professors in gathering course materials, books, and assessments for classes.
- Developed budget, analyzed expenditures, and resolved problems and discrepancies with budget manager.
- Oversaw class registrations in adherence to the policies and procedures of the Registrar.
- Created and managed a comprehensive invoice and budget tracking database to ensure proper budgeting and forecasting.
- Gathered financial and budget information to prepare monthly reports for planning and forecasting purposes.
- Monitored and rectified discrepancies in department budgets, operating statements, and forecasts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Master of Business Administration - Strategy & Management
Western Governors University
Salt Lake City, UTBachelor of Arts - Leadership & Management
DePaul University
Chicago, ILSkills
- Logistics management
- Operations research
- Business process mapping
- Cross-functional teamwork
- Policy and procedure development
- Data analysis
- Complex Problem-solving
- Strategic planning
- Reporting and documentation
- Data visualization
- Workforce planning
- Key performance indicators
Timeline
Business Analyst
Optum, UnitedHealth Group
05.2022 - Current
Workforce Management Analyst
CHUBB
02.2016 - 12.2021
Operations Analyst
CHUBB
06.2015 - 02.2016
Administrative Manager of Sales & Marketing
Wyndham Vacation Ownership
10.2013 - 03.2015
National Director of Administrative & Fiscal Operations
CEOs For Cities
12.2011 - 10.2012
Department Manager
The Chicago School of Professional Psychology
06.2011 - 12.2011
Legal Support Services Manager
American Family Insurance
03.2005 - 10.2009
Bachelor of Arts - Leadership & Management
DePaul University
Master of Business Administration - Strategy & Management
Western Governors University
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