Hi, I’m
Aishwarya Ananya
Bhubaneswar,India
Summary
Agile and adaptable staff leader with a stellar work history and a motivational, upbeat approach. Successfully trained and mentored teams, improving efficiency by 20%. Skilled in strategic planning, scheduling, and delivering exceptional customer service. Forward-thinking and industrious, with a diplomatic communication style that enhances engagement and satisfaction.
Overview
9
years of professional experience
Work History
Tata STRIVE Skill Development Centre
Facilitator- Front Office Associate
03.2024 - Current
Job overview
- Built rapport with diverse groups of stakeholders, facilitating over 100+ sessions with 95% participant satisfaction, by demonstrating empathy, active listening, and cultural competence.
- Increased participant engagement by 30% by incorporating interactive activities and group discussions, leading to a 20% improvement in knowledge retention as measured by post-session assessments.
- Delivered 150+ high-quality training sessions, achieving a 90% completion rate and ensuring participants developed a thorough understanding of the subject matter.
- Fostered an inclusive learning environment, adapting facilitation techniques to meet the diverse needs of 500+ learners, resulting in a 25% increase in course completion rates among underrepresented groups.
IMB Group of Institutions
Educator
02.2023 - 02.2024
Job overview
- Collaborated with 10+ colleagues to develop and revise curriculum, resulting in a 20% improvement in student engagement and learning outcomes.
- Implemented classroom management techniques, achieving a 95% positive feedback rate from students and fostering a 30% increase in class participation.
- Monitored progress of 50+ students and personalized instruction, contributing to a 15% increase in overall academic performance and a 10% rise in retention rates.
LIDO Learning
Talent Acquisition- Associate
01.2021 - 11.2021
Job overview
- Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires, achieving a 20% increase in new hire satisfaction scores within the first 90 days.
- Built strong relationships with over 150 candidates, maintaining an 85% offer acceptance rate through transparent communication.
- Enhanced employer brand by representing the company at 10+ career fairs and 5 networking events, driving a 30% increase in qualified applications.
- Conducted 200+ interviews, achieving a 95% first-year retention rate by identifying candidates with strong skill alignment and cultural fit.
The Taj Hotels and Resorts Palaces
Supervisor - Reservation, Sales & Marketing
08.2017 - 07.2018
Job overview
- Oversaw daily operations of the reservation department, managing a team of 5+ staff and ensuring a 98% booking accuracy rate.
- Improved customer satisfaction by 30% through timely responses to 100+ daily inquiries, resolving issues within an average of 24 hours.
- Collaborated with sales, marketing, and front office teams, contributing to a 15% increase in occupancy rates and driving monthly revenue growth by 20%.
Trident Hyderabad
Front Office Associate
04.2016 - 08.2017
Job overview
- Managed 200+ weekly reservations with 98% accuracy in bookings, cancellations, and changes.
- Greeted 100+ guests daily, boosting positive feedback by 15%.
- Enhanced guest satisfaction, increasing customer scores by 20%.
- Initiated team meetings, improving shift efficiency by 30%
Education
Institute of Hotel Management Bangalore, India
Master of Science from M. Sc in Hospitality Admin & Human Resources
07-2020
Institute of Hotel Management Hyderabad, India
Bachelor of Science from B.Sc. in Hospitality And Hotel Administration
07-2016
Skills
- Training & Placement
- Facilitation techniques
- Staff management
- Community outreach
- Data analysis & CRM Tools
- MS Office Tools: Word, Excel, Powerpoint, Opera
Languages
English
Full Professional
Hindi
Full Professional
Odia
Full Professional
Timeline
Facilitator- Front Office Associate
Tata STRIVE Skill Development Centre
03.2024 - Current
Educator
IMB Group of Institutions
02.2023 - 02.2024
Talent Acquisition- Associate
LIDO Learning
01.2021 - 11.2021
Supervisor - Reservation, Sales & Marketing
The Taj Hotels and Resorts Palaces
08.2017 - 07.2018
Front Office Associate
Trident Hyderabad
04.2016 - 08.2017
Institute of Hotel Management
Master of Science from M. Sc in Hospitality Admin & Human Resources
Institute of Hotel Management
Bachelor of Science from B.Sc. in Hospitality And Hotel Administration
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