Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Aishwarya Ananya

Bhubaneswar,India
Aishwarya Ananya

Summary

Agile and adaptable staff leader with a stellar work history and a motivational, upbeat approach. Successfully trained and mentored teams, improving efficiency by 20%. Skilled in strategic planning, scheduling, and delivering exceptional customer service. Forward-thinking and industrious, with a diplomatic communication style that enhances engagement and satisfaction.

Overview

9
years of professional experience

Work History

Tata STRIVE Skill Development Centre

Facilitator- Front Office Associate
03.2024 - Current

Job overview

  • Built rapport with diverse groups of stakeholders, facilitating over 100+ sessions with 95% participant satisfaction, by demonstrating empathy, active listening, and cultural competence.
  • Increased participant engagement by 30% by incorporating interactive activities and group discussions, leading to a 20% improvement in knowledge retention as measured by post-session assessments.
  • Delivered 150+ high-quality training sessions, achieving a 90% completion rate and ensuring participants developed a thorough understanding of the subject matter.
  • Fostered an inclusive learning environment, adapting facilitation techniques to meet the diverse needs of 500+ learners, resulting in a 25% increase in course completion rates among underrepresented groups.

IMB Group of Institutions

Educator
02.2023 - 02.2024

Job overview

  • Collaborated with 10+ colleagues to develop and revise curriculum, resulting in a 20% improvement in student engagement and learning outcomes.
  • Implemented classroom management techniques, achieving a 95% positive feedback rate from students and fostering a 30% increase in class participation.
  • Monitored progress of 50+ students and personalized instruction, contributing to a 15% increase in overall academic performance and a 10% rise in retention rates.

LIDO Learning

Talent Acquisition- Associate
01.2021 - 11.2021

Job overview

  • Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires, achieving a 20% increase in new hire satisfaction scores within the first 90 days.
  • Built strong relationships with over 150 candidates, maintaining an 85% offer acceptance rate through transparent communication.
  • Enhanced employer brand by representing the company at 10+ career fairs and 5 networking events, driving a 30% increase in qualified applications.
  • Conducted 200+ interviews, achieving a 95% first-year retention rate by identifying candidates with strong skill alignment and cultural fit.

The Taj Hotels and Resorts Palaces

Supervisor - Reservation, Sales & Marketing
08.2017 - 07.2018

Job overview

  • Oversaw daily operations of the reservation department, managing a team of 5+ staff and ensuring a 98% booking accuracy rate.
  • Improved customer satisfaction by 30% through timely responses to 100+ daily inquiries, resolving issues within an average of 24 hours.
  • Collaborated with sales, marketing, and front office teams, contributing to a 15% increase in occupancy rates and driving monthly revenue growth by 20%.

Trident Hyderabad

Front Office Associate
04.2016 - 08.2017

Job overview

  • Managed 200+ weekly reservations with 98% accuracy in bookings, cancellations, and changes.
  • Greeted 100+ guests daily, boosting positive feedback by 15%.
  • Enhanced guest satisfaction, increasing customer scores by 20%.
  • Initiated team meetings, improving shift efficiency by 30%

Education

Institute of Hotel Management
Bangalore, India

Master of Science from M. Sc in Hospitality Admin & Human Resources
07-2020

Institute of Hotel Management
Hyderabad, India

Bachelor of Science from B.Sc. in Hospitality And Hotel Administration
07-2016

Skills

  • Training & Placement
  • Facilitation techniques
  • Staff management
  • Community outreach
  • Data analysis & CRM Tools
  • MS Office Tools: Word, Excel, Powerpoint, Opera

Languages

English
Full Professional
Hindi
Full Professional
Odia
Full Professional

Timeline

Facilitator- Front Office Associate

Tata STRIVE Skill Development Centre
03.2024 - Current

Educator

IMB Group of Institutions
02.2023 - 02.2024

Talent Acquisition- Associate

LIDO Learning
01.2021 - 11.2021

Supervisor - Reservation, Sales & Marketing

The Taj Hotels and Resorts Palaces
08.2017 - 07.2018

Front Office Associate

Trident Hyderabad
04.2016 - 08.2017

Institute of Hotel Management

Master of Science from M. Sc in Hospitality Admin & Human Resources

Institute of Hotel Management

Bachelor of Science from B.Sc. in Hospitality And Hotel Administration

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Aishwarya Ananya