AISHWARYA HS
Summary
To seek an opportunity that encourages learning new skills, upgrades knowledge, enhances team collaboration to achieve overall growth as a successful professional and an individual. To Co-ordinate and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Lead 1
Walmart Labs
01.2021 - Current
- Got promoted in the year 2021 as a Process Lead 1
- Handled high risk tickets for compensation and termination process
- Created a SOP for compensation and termination process
- Worked on Transaction Support and Adjust accrual process
- I was able to create a checklist for the integral processes with the help of
- Excel-Macros to avoid errors
- WFC (/Workflow coordinator) for the team-To assign and delegate activities from the queue, prepared reports at the start and end of the day
- Communicated the same to the team and Management
- Trained for the freshers for the processes
- Came up with an idea to improvise the process and reduce the turn around time which got implemented in the system
- Was able to crack highest volumes with 100% quality and was awarded as quality champ in the team
- Part of the pre-audit team team-pre-audited the tickets worked by the associates before it reached the audit team to avoid errors
- Communicated the same to the team members through the mail.
Process Specialist
Walmart Labs
06.2019 - 01.2021
- Well versed with tools like Service-now, Workday and GTA, worked onservice now tickets and handled new hires, transfers and termination processes
- Worked as a part of recruitment operations team project-Worked on the ticketsto analyze and move the candidates to different interview stages on Workday
- I was part of TFW (Temporary Foreign Worker) project -A Canada project tovalidate the different types of Visas and process the extension request to theassociate based on the validations
- Handled internal quality tracker for the team and able to trace out the trend ofquality within the team.
Education
MBA -
PES UNIVERSITY
12th -
Jnanodaya PU College
B.Sc. - BiotechnologyChemistryZoology
CHRIST
2017
10th -
STATE BOARD, H National EnglishSchool (CBSE)
2014
Skills
- Technical Skills and Tools:
- MS Office: Word, Power point, Excel
- SPSS Software: A tool for business research
- Service-now: A ticketing tool used to communicate to associates regarding the
- Request
- Workday
- GTA (Global Timesheet and Attendance)
- Career Preference tool
- GAIN
- Routine Maintenance
- Status Updates
- Quality Inspections
- Job Assignments
- Good Communication skills
- Good presentation and Interpersonal Skills
- Goal oriented
- Team worker
- Quick Learner
- Commitment towards work
Personal Traits/Strengths:
Language Proficiency : English, Kannada and Tamil
Accomplishments
- Completed course on People Analytics from ‘Wharton Business school
- University of Pennsylvania'
- Completed Focus Management and excel courses from LinkedIn learning
- Attended Instruction designer Workshop organized by Walmart Labs
- Achievements/Co-curricular activities:
- Was able to be part of Fun committee lead within the team
- Idea implementation in the system at Walmart labs
- Appreciation as a good trainer
- Monthly and quarterly recognition as a high-volume killer and quality champ
- Have been part of TLC (The Learning curve) at Walmart-A project to analyzethe trend in the learning activities/training completed by whole division.
Certification
• Completed course on People Analytics from ‘Wharton Business school, University of Pennsylvania'
• Completed Focus Management and excel courses from LinkedIn learning.
• Attended Instruction designer Workshop organized by Walmart Labs
Languages
English
Full Professional
Kannada
Full Professional
Tamil
Native or Bilingual
Timeline
Process Lead 1
Walmart Labs
01.2021 - Current
Process Specialist
Walmart Labs
06.2019 - 01.2021
MBA -
PES UNIVERSITY
12th -
Jnanodaya PU College
B.Sc. - BiotechnologyChemistryZoology
CHRIST
10th -
STATE BOARD, H National EnglishSchool (CBSE)