Aishwarya Prakash
Summary
Results-driven Business Analyst with 4.5 years of experience delivering data-driven solutions across Banking, Healthcare, and E-commerce domains. Proven ability to elicit and document clear business requirements (BRD, FRD, user stories) and model complex workflows using BPMN and UML. Skilled in Agile and Waterfall methodologies with hands-on experience in tools like JIRA, Confluence, MS Visio, and SQL. Expertise in facilitating stakeholder communication, conducting gap analysis, supporting UAT, and aligning cross-functional teams to deliver scalable, business-aligned solutions. Adept at bridging the gap between business needs and technical teams across the full SDLC.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Senior Business Analyst
Progressive
12.2023 - Current
- Conducted stakeholder interviews and workshops to gather, analyze, and prioritize business requirements.
- Created BRDs, FRDs, process flow diagrams, and UML use case diagrams using MS Visio.
- Led JAD sessions, facilitating alignment between business users, developers, and QA teams.
- Created user stories with acceptance criteria and managed sprint backlog using JIRA.
- Designed loan processing KPI dashboards, improving reporting turnaround by 30%.
- Collaborated with UAT testers, tracked defects, and ensured timely resolution before deployment.
Business Analyst
Carelon Global Solutions
05.2021 - 12.2022
- Conducted impact and gap analysis for claims management and payment reconciliation processes.
- Created detailed system requirement specifications and data mapping documentation.
- Designed workflows to automate manual tasks, reducing claim processing time by 25%.
- Collaborated with data and QA teams to validate ETL logic and conduct backend data testing.
- Managed traceability matrices to ensure full test coverage and regulatory compliance.
- Improved stakeholder sign-off process with version-controlled documentation and timelines.
Business Analyst
Xebia IT Architects
05.2019 - 05.2021
- Delivered functional and non-functional requirement documents aligned with Agile user
- Modeled current and future state processes using swimlane and sequence diagrams.
- Led backlog grooming and sprint planning with cross-functional teams using Agile methodology.
- Conducted feasibility studies and coordinated change request management.
- Created reusable business rule matrices to standardize requirements across modules.
- Performed post-deployment validations and presented retrospectives to improve release cycles.
Education
Master of Science - Business Analytics
Trine University
Angola, IN 01.2023 - 05.2024
Skills
- Data Analysis & Querying: SQL, PL/SQL, Excel (VLOOKUP, Pivot Tables, Macros), SAS, Google Sheets
- Reporting & Visualization: Tableau, Power BI, Excel Dashboards, Crystal Reports
- Process Modeling & Diagramming: MS Visio, Lucidchart, Drawio, BPMN 20, UML
- Project & Task Management: JIRA, Confluence, ServiceNow, Rally
- Wireframing & Prototyping: Balsamiq, Figma, Axure RP, Adobe XD
- Documentation & Office Tools: MS Word, Excel, PowerPoint, Google Docs, SharePoint, Notion
- Testing & QA Support: HP ALM, TestRail, Postman, SOAP UI, Selenium
- CRM / ERP / Core Systems:Salesforce, Oracle EBS, SAP, Facets, Epic, Cerner, FIS, Fiserv, Temenos, Finacle
Timeline
Senior Business Analyst
Progressive
12.2023 - Current
Master of Science - Business Analytics
Trine University
01.2023 - 05.2024
Business Analyst
Carelon Global Solutions
05.2021 - 12.2022
Business Analyst
Xebia IT Architects
05.2019 - 05.2021