Aishwarya Reddy
Summary
Detail-oriented Documentation Analyst & Business Analyst with 4+ years of experience in policy writing, documentation control, compliance assurance, and process optimization. Skilled in developing, managing, and standardizing policies and procedures to ensure regulatory compliance, operational efficiency, and audit readiness. Adept at stakeholder collaboration, version control, and technical writing, ensuring accuracy and clarity in documentation. Proficient in document management tools, compliance tracking, and process improvement methodologies.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst/Documentation Analyst
American International Group (AIG)
08.2023 - Current
- Develop, revise, and standardize company policies and procedures, ensuring clarity, compliance, and consistency
- Maintain version control for all documentation, track revisions, and manage document approvals
- Ensure compliance with legal, regulatory, and organizational standards by collaborating with CCRA, legal, and operational departments
- Conduct Gap Analysis and Risk Assessments to identify inefficiencies and recommend process improvements
- Assist in training associates on policy updates, procedural changes, and best practices to ensure smooth implementation
- Provide documentation support for audits and regulatory asks, compiling monthly compliance reports for leadership
Business Analyst Intern/ Technical writer
UnitedHealth Group
01.2023 - 04.2023
- Created and managed technical documentation, policy guidelines, and SOPs to align with healthcare regulatory standards
- Worked with cross-functional teams to develop policy documents that ensured compliance and process optimization
- Assisted in UAT (User Acceptance Testing) to validate new policy management tools and document system changes
Policy and process Analyst
Sage Softech
04.2018 - 07.2021
- Designed and maintained policy manuals, business process documentation, and compliance frameworks
- Led stakeholder discussions to ensure policy accuracy and alignment with best practices and regulatory requirements
- Conducted process optimization initiatives, reducing documentation errors by 30% through structured version control
Education
Master of Science - Information Technology
Concordia University St. Paul
01.2022 - 05.2023
Bachelor of Technology - undefined
Guru Nanak Institutions
10.2014 - 04.2018
Skills
- BRD
- FRD
- SOPs
- Regulatory Policies
- Compliance Reporting
- Risk Analysis
- Audit Documentation
- Legal & Regulatory Standards (GDPR, NAIC, SOX)
- JAD Sessions
- Cross-functional Teams
- Executive Communication
- Gap Analysis
- Lean Six Sigma
- Version Control
- Change Management
- SQL
- Power BI
- Tableau
Timeline
Business Analyst/Documentation Analyst
American International Group (AIG)
08.2023 - Current
Business Analyst Intern/ Technical writer
UnitedHealth Group
01.2023 - 04.2023
Master of Science - Information Technology
Concordia University St. Paul
01.2022 - 05.2023
Policy and process Analyst
Sage Softech
04.2018 - 07.2021
Bachelor of Technology - undefined
Guru Nanak Institutions
10.2014 - 04.2018