Aishwarya Thalla
Sugar Hill,GA
Summary
Accomplished Salesforce administrator with 6+ years of experience in the SFDC CRM platform. Proficient in Visualforce, Java, and Apex technologies. Holds certifications as a Salesforce administrator and platform app builder, demonstrating expertise in SDLC methodologies like Agile and Waterfall. Possesses a deep understanding of customer relationship management (CRM), business process management (BPM), financial management, and business development concepts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator / QA Tester
Novelty Infotech
08.2020 - Current
- Led the strategic analysis and maintenance of Salesforce database,optimizing CRM processes and enhancing data integrity across the organization.
- Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles
- Create custom report types, custom reports, and dashboards to meet the reporting requirements of the decision makers in the organization
- Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud
- Work on complex data migration projects using Data Loader tool
- Deploy changes from SFDC sandbox environment to Production environment using change sets
- High-level deployment activities by using Force.com, Eclipse, Change sets and ANT tools from sandbox to production and sandbox to sandbox
- Configure Users, Profiles, Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List Views, Assignment/Auto Response/Escalation.
- Developed Workflows & Approvals, Process Builder to get email alerts, field updates and continuously monitor data quality and integrity
- Create and execute unit, integration and user acceptance test plans and test classes to maintain the code coverage prior to deploying into production
- Post-delivery - assists client teams in supporting the live application and perform handoff and knowledge transfer activities, positioning our clients for long term success
- Reviewing the test cases provided by the QA team, and providing feedback.
- Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people
- Worked on Agile and Scrum Methodology for Salesforce custom app implementation
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Acted as a key decision -maker in the selection and implementation of Salesforce add-ons and integrations,aligning technology solutions with business goals.
- Mentored junior administrators and led a team in the continuous development and customization of the salesforce platform to meet evolving business needs.
Salesforce Administrator /Business Systems Analyst
Intelenet Global Services
01.2017 - 02.2019
- Analyzed and interpreted business need to create custom objects,fields,workflows, and validation rules resulting in increased process automation
- Designed and implemented complex Salesforce data models and security structures resulting in improved data integrity.
- Developed and executed comprehensive test plans to ensure accuracy and reliability of Salesforce applications resulting in increased user adoption and satisfaction.
- Designed and enforced robust user roles,security settings,and profile configurations,strengthening data security and compliance with industry standards.
- Assisted in the training and development of new team members,fostering a culture of continuous learning and improvement
- Contributed to the implementation of Salesforce Lightning,playing vital role in improving user interface and operational workflows.
Jr. Salesforce Administrator/ IT Analyst
Agesis
03.2015 - 12.2016
- Created new User Accounts and assigned Profiles as per their role in role hierarchy
- Written validation rules and worked with rollup-summary and cross-object formula fields
- Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, and actions
- Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
- Created reports for visual force pages and worked with scheduled reports as well
- Experience in data migration using Import wizard, Apex Data Loader
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Collaborated with senior Salesforce experts to master the intricacies of Salesforce administration,laying groundwork for future leadership roles.
Education
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
Hyderabad, India05-2014
Skills
- Salesforce Technologies
- Workflow & Approvals
- Data Loader
- Salesforce Analytics
- Report building
- Agile
Certification
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Personal Information
Title: Salesforce Admin
Languages
English
Full Professional
Timeline
Salesforce Administrator / QA Tester
Novelty Infotech
08.2020 - Current
Salesforce Administrator /Business Systems Analyst
Intelenet Global Services
01.2017 - 02.2019
Jr. Salesforce Administrator/ IT Analyst
Agesis
03.2015 - 12.2016
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University