Aishwarya Ann Esquerdo

Meticulously tracked and resolved underpayments Completed appeals and filed and submitted claims Worked with patients to develop payment plans and bring accounts current Conducted performance reviews and implemented improvement plans Developed strategic plans for day-to-day financial operations Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials Reviewed and verified benefits and eligibility with speed and precision Posted charges, payments and adjustments. Collaborated closely with other departments to bring better productive solutions.

• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Established and checked coding procedures, monitored reports and updated internal files.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Worked with customers to develop payment plans and bring accounts current.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Performed testing for billing modules, enhancing new functionality and process improvements.
• Reviewed billing problems, researched issues, and resolved concerns.
• Worked with customers to develop payment plans and bring accounts current
• Performed billing, collection, and reporting functions for office generating over 100M annually

Drafted correspondences and other formal documents Built and maintain tenant relationships Reviewed payables and receivables Answered client inquiries and direct to appropriate individual for handling Enforced property and associations' rules and regulations within office and team

• Analyzed financial data to identify trends and develop forecasts for future financial performance.
• Managed senior-level personnel working in marketing and sales capacities.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Updated reports, managed accounts, and generated reports for company database.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coordinated with vendors and suppliers to facilitate timely payments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Kept detailed records of customer interactions for optimal traceability.
• Responded proactively and positively to rapid change.
• Created and maintained detailed database to develop promotional sales.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Promptly responded to inquiries and requests from prospective customers.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Promoted available products and services to customers during service, account management, and order calls.
• Investigated and resolved accounting, service and delivery concerns.

• Inspected vehicles to identify and document repair needs.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Maintaining shop inventory according to set standards and rectified discrepancies.
• Utilized collision repair hammers, welders and grinders to address bodywork needs.
• Removed body panels and stripped paint.
• Reassembled and replaced parts to complete body repairs.
• Tested and adjusted newly repaired vehicles to verify proper function.
• Assisted with painting and finishing work to return cars to showroom-ready status.
• Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
• Applied finishing techniques to enhance quality and appearance of repairs.
• Followed standard operating procedures to achieve consistent quality of work.
• Inspected new parts and areas of repair to verify correctness and quality.
• Used tools to return individual pieces to correct shapes.
• Reassembled parts and welded components into factory-specific positions.
• Replaced and repaired vehicle parts according to work order instructions.
• Picked up and removed debris from work areas to maintain safe and tidy shop.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Enforced compliance with safety regulations when operating equipment.