Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Aishwarya Raj Soppadandi

Chicago,Illinois

Summary

With 5 years of work experience, I've built a strong foundation in the BPO industry, spending two years as a Customer Service Executive and three years as a Lead Trainer, I am now pursuing a Masters in Data Analytics to transition into a new field. Equipped with expertise in SQL, Tableau, and Excel, acquired during my academic journey, I am poised to leverage my facilitation and communication skills to excel in the data analytics realm. Combining my BPO experience with analytical proficiency, I am eager to contribute to innovative solutions and drive organizational success through data-driven insights.With my background in teaching and managing teams, I'm well-prepared to excel in the data analytics field. I've also gained essential skills like SQL, Tableau, and R, which are crucial for a Data Analyst. I'm eager to contribute fresh insights and help drive success by leveraging data effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Trainer

24-7 Intouch
Hyderabad, Telangana
12.2020 - 07.2023
  • Delivered classroom lectures and facilitated group discussions on topics related to the training program.
  • Conducted needs assessments to determine training requirements and identified gaps in performance.
  • Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.
  • Monitored participant progress through post-training surveys, interviews and focus groups.
  • Analyzed data from surveys, interviews, tests and other sources to evaluate effectiveness of instruction methods used.
  • Maintained records of all training activities including attendance rosters and evaluations.
  • Prepared reports summarizing results of evaluation activities conducted by trainers.
  • Collaborated with stakeholders to identify areas where additional or revised training is required.
  • Established relationships with vendors providing external services such as software applications or technical support.
  • Actively participated in professional development activities such as conferences or seminars.
  • Coached staff members on best practices for delivering effective instruction techniques.
  • Conducted customer training sessions onsite and offsite, instructing on operation and maintenance of company's products and systems.
  • Trained new staff in relevant processes and procedures.
  • Created detailed reports on team activities as requested by management.
  • Managed new-hire training on topics such as business standards and compliance requirements.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Senior Customer Support Specialist

Conneqt Business Support Services
Hyderabad, Telangana
06.2018 - 12.2020
  • Provided customer service and technical support for customers via phone, email, and chat.
  • Assisted customers with product ordering, account setup, billing inquiries, and troubleshooting.
  • Developed creative solutions to customer issues that resulted in increased customer satisfaction.
  • Maintained detailed records of customer interactions and transactions in CRM system.
  • Tracked customer feedback to identify trends and areas of improvement within the organization.
  • Cultivated relationships with key stakeholders to ensure smooth operations across departments.
  • Analyzed data from surveys to identify potential opportunities for business development.
  • Developed strong customer relationships to encourage repeat business.

Education

Master of Science - Data Analytics

Indiana Wesleyan University
Marion, IN
05-2025

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University Hyderaba
Hyderabad
06-2018

High School Diploma -

Brilliant Grammer Hight School
Telangana
04-2014

Skills

  • Feedback Analysis
  • Training delivery
  • Team Management
  • Data Analytics
  • SQL
  • SQL and Databases
  • Excel and SQL mastery
  • SQL server database
  • Data Visualization and Presentations
  • Tableau

Languages

English
Full Professional
Telugu
Native/ Bilingual
Hindi
Native/ Bilingual

Certification

  • Certified Process Lead Trainer
  • EXCEL Certified

Timeline

Lead Trainer

24-7 Intouch
12.2020 - 07.2023

Senior Customer Support Specialist

Conneqt Business Support Services
06.2018 - 12.2020

Master of Science - Data Analytics

Indiana Wesleyan University

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University Hyderaba

High School Diploma -

Brilliant Grammer Hight School

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Aishwarya Raj Soppadandi