Aishya Wallace
Hampton,GA
Summary
Professional and reliable logistics worker with experience in mail handling and distribution. Strong ability to manage multiple tasks efficiently, ensuring timely and accurate delivery of mail and packages. Known for excellent teamwork and adaptability, always meeting organizational goals and adjusting to changing demands. Skilled in sorting, scanning, and organizing mail, with keen focus on operational efficiency and customer satisfaction. Offering keen eye for detail and commitment to learning and growing within fast-paced environment. Delivers ability to quickly adapt to new processes and utilize sorting machines and manual handling techniques effectively. Ready to use and develop organizational and time-management skills in mail handler role.
Overview
11
11
years of professional experience
Work History
Mail Handler
United States Postal service
09.2019 - Current
- Prepare over 100 large batches of mail for distribution per shift
- Sorting and canceling mail using relevant machinery
- Loading and unloading trucks
- Using machinery to sort and separate parcels, operating forklifts and other equipment and ensuring that all mail is delivered in a timely manner
- Work with others to receive, sort and distribute mail throughout the organization
- Distributing mail to various carriers, operating copy machine and other office equipment, keep working areas clean and neat
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Labeled, weighed and processed mail and packages for efficient distribution.
Shift Manager
Aldi
01.2017 - 09.2019
- Prepare store for opening, count all perishables products, produce, meats, breads, and milk before restock
- Restock items pushing older items forward, put in report before noon, count safe and all drawers, make sure employees are ready for opening
- Oversee 5 employees at a time, maintain a safe and clean environment throughout the shift
- Appoint duties at the beginning of shift, help ring up customers during peak hours, delegate lunches and breaks
- Order products for the next day, print all missing signs, handle customer complaints and questions
- Use MDT tool to track all orders, organize and redo the Aldi finds aisle every Tuesday night
- Close store, make sure store is clean and presentable for opening shift, work together to have a successful work day
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
Barista, Retail clerk, Bartender
Paradies
09.2016 - 08.2017
- Welcome customers, informing them about specials or new items, answer questions and accepting orders and payments
- Adhere to all food safety regulations and quality controls, taking inventory and replenishing items in display cases, at tables or behind the counter
- Preparing foods such as sandwiches or baked goods and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Packaging food and beverages for sale, learning about brewing methods, beverage blends, food preparation techniques to improve food quality
- Assisting customers with the selection of merchandise, interacting and monitoring customers to help the store in loss prevention
- Displaying and organizing products in a store for the customers to locate easily, Examine work floor to ensure merchandise is well stocked
- Process business transactions, handle cash, process debit/credit cards and perform returns and exchanges
- Mix and garnish each drink accordingly, learn the differences in each beer, alcohol, and wine served, properly identify that each customer is 21 years of age or older
- Wait tables and bar area
Director of Hospitality
Chick Fil A
01.2014 - 07.2016
- Key holder, created systems for a successful work shift, trained new team members
- Observer to find areas of opportunity, greet guest, help solve problems via telephone and in person
- Monitored cash drawers in multiple cash stations to ensure adequate cash supply, tend to guest and their needs
- Make sure every guest is satisfied, maintain a clean dining area
- Launched successful events and promotions that resulted in increased bookings and incremental revenue gains.
- Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
- Championed employee engagement initiatives aimed at increasing job satisfaction and minimizing turnover rates.
- Developed and monitored annual goals and key metrics for continuous improvements for internal service groups.
- Enhanced guest satisfaction by implementing innovative hospitality programs and services.
- Analyzed market trends to identify new opportunities for business expansion within the hospitality sector.
- Implemented staff training and development programs, resulting in a highly skilled and customer-focused workforce.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
Pharmacy Technician Intern
Walgreens
08.2013 - 10.2013
- Accurately prepare and distribute patient medications
- Perform calculations, Prepare sterile medicines including those used to treat cancer
- Collect accurate patient information, Process third party billing claims and assist with prior authorization completion
- Assist in the management of investigational drug studies, use technology to help maintain accurate patient records, medication inventory and orders
- Ensure compliance with regulatory requirements
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
- Safely disposed of outdated or damaged medications according to proper disposal guidelines, ensuring a safe and secure environment for patients and colleagues.
- Ensured compliance with state and federal regulations through diligent record-keeping and adherence to pharmacy policies and procedures.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
- Demonstrated adaptability by quickly acclimating to new pharmacy environments during rotations, showcasing flexibility and eagerness to learn from diverse experiences as an intern.
- Utilized excellent attention to detail when counting pills or measuring liquid medications for precise dosages per pharmacist instructions.
- Contributed to team-building efforts by actively participating in staff meetings, sharing insights, and collaborating on strategies for improving overall pharmacy performance.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
North Clayton High School
College Park, GA05-2010
Skills
Customer service
- Handling and sorting mail
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Cash register operation
- Payment processing
- Refunds and exchanges
- Product knowledge
- POS system operations
- Staff training
- Refund handling
- Cashier training
- Employee scheduling
- Bank deposit preparation
- Store operations
- Mail handling
- Loading and unloading
- Machine operation
Timeline
Mail Handler
United States Postal service
09.2019 - Current
Shift Manager
Aldi
01.2017 - 09.2019
Barista, Retail clerk, Bartender
Paradies
09.2016 - 08.2017
Director of Hospitality
Chick Fil A
01.2014 - 07.2016
Pharmacy Technician Intern
Walgreens
08.2013 - 10.2013
High School Diploma -
North Clayton High School
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