Aiskell Lovera
Miami,FL
Summary
Dynamic professional with a proven track record at Dowell Orthopedic, excelling in patient scheduling management and demonstrating strong communication skills. Achieved significant improvements in office efficiency and patient satisfaction through meticulous attention to detail and a positive attitude. Expert in HIPAA compliance and insurance verification, accuracy in referrals and patient care.
Overview
4
4
years of professional experience
Work History
Medical Office Administrative Assistant
Dowell Orthopedic
11.2022 - Current
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Coordinated patient scheduling, check-in, check-out.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses addressing patient inquiries or concerns.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Supported patient care with accurate preparation.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
Referral Coordinator
Century Medical Center
10.2020 - 11.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
Store Manager
Chevron
08.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
American Senior High School
Miami, FLSkills
- Patient Scheduling Management
- Strong Communication Skills
- Insurance Verification Proficiency
- HIPAA Compliance Understanding
- Critical thinking
- Medical terminology expertise
- Administrative support experience
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Office Administrative Assistant
Dowell Orthopedic
11.2022 - Current
Referral Coordinator
Century Medical Center
10.2020 - 11.2022
Store Manager
Chevron
08.2020 - 05.2021
High School Diploma -
American Senior High School