Aislinn Boyce
Glen Mills,PA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hostess
Buffalo Wild Wings
05.2019 - Current
- Presented a positive first impression of the establishment's high standards by delivering exceptional service
- Adhered to sanitation and safety control policies to protect establishments and patrons
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered phone calls to take reservations and address guest questions and concerns
- Monitored restaurant activity to determine seating and dining flow
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Engaged with guests to maximize satisfaction with food and service
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Remedied guest complaints and escalated serious issues to the restaurant manager for prompt resolution
- Helped bus tables and ran food patrons during high volume periods
Assistant Dance Instructor
McHugh School of Irish Dance
08.2018 - Current
- Evaluated students' performance to make suggestions for improvement and to ensure that they satisfied course standards, training requirements, and objectives
- Worked as a dance camp counselor, providing supervision over children while they participated in different activities, such as crafts, swimming, and dance
- Met with other instructors to discuss individual student's progress
- Helped choreograph dance routines
Babysitter
Multiple Families
06.2016 - Current
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Gymnastics Coach
Garnet Valley Gymnastics
05.2018 - 08.2018
- Monitored athletes' use of equipment to ensure safe and proper use
- Adjusted coaching techniques, based on strengths and weaknesses of athletes
- Explained and enforced safety rules and regulations
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for games, competitive events, and tours
- Ran Birthday parties for children to ensure safety and fun
Education
No Degree - Graphic Design
West Chester University
West Chester PANo Degree - Health Science
Pennsylvania Institute of Technology
Media, PA05.2025
Diploma -
Garnet Valley High School
06.2021
Skills
- Active Listening and Communication
- Team Player
- Multi-Line Telephone Systems
- Time Management
- Hospitality
- Microsoft Word/Excel
- Technology
- Guest Complaint Resolution
- Customer Service Expertise
- Interactive Communication Skills
- Detail Oriented
- Phone Etiquette
References
References available upon request.
Timeline
Hostess
Buffalo Wild Wings
05.2019 - Current
Assistant Dance Instructor
McHugh School of Irish Dance
08.2018 - Current
Gymnastics Coach
Garnet Valley Gymnastics
05.2018 - 08.2018
Babysitter
Multiple Families
06.2016 - Current
No Degree - Graphic Design
West Chester University
No Degree - Health Science
Pennsylvania Institute of Technology
Diploma -
Garnet Valley High School