Aislinn Long
Hilliard,OH
Summary
Proven expertise in supply chain optimization and exceptional customer service, honed at Expeditors International Of WA. Streamlined import processes, enhancing satisfaction and compliance. Skilled in logistics planning and complaint resolution, adept at managing vendor relations and transportation. Achieved significant improvements in shipment tracking efficiency and customer communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Air/Ocean Import Agent
Expeditors International Of WA
09.2013 - Current
- Streamlined air/ocean import processes by implementing efficient shipment tracking and documentation systems.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the entire import process.
- Enhanced customer satisfaction with timely communication and updates on shipment statuses.
- Managed multiple client accounts simultaneously while maintaining high levels of organization and attention to detail.
Gas Station Clerk
Speedway Gas Station
05.2011 - 09.2013
- Maintained clean and orderly work station.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
Education
GED -
Columbus State Community College
Columbus, OHSkills
- Import Procedures
- Supply Chain Optimization
- Logistics Planning
- Transportation Management
- Ocean freight
- Vendor Relations
- Customer Service
- Active Listening
- Critical Thinking
- Complaint resolution
Accomplishments
- Received Rookie of the Year for 2015.
- Received numerous employee of the month awards.
- Received a plethora of On the Spots centered on exceptional customer service.
- Completed a year program focused on leadership and self development.
- Successfully managed countless client's accounts with a strong focus on building relationships, timeliness and efficiency.
- Successfully navigated through multiple straining circumstances in regards to Covid, cyber attack and short staffing.
Timeline
Air/Ocean Import Agent
Expeditors International Of WA
09.2013 - Current
Gas Station Clerk
Speedway Gas Station
05.2011 - 09.2013
GED -
Columbus State Community College
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