Aislinn Martin
Cumming,GA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over years of guest service experience in hospitality industry.
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Cava Grill
09.2024 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Independent Business Owner
Optavia
11.2023 - Current
- Researched industry trends to stay competitive.
- Maintained customer relationships through effective communication.
- Identified areas for improvement in product offerings or services.
- Provided technical support when required by customers or employees.
- Developed marketing strategies to promote business growth.
Phone Sales Representative
T-Mobile
03.2022 - 10.2024
- Escalated concerns or advanced problem calls to management staff.
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Customer Service Cashier
The North Face Inc.
01.2024 - 06.2024
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Developed strategies for increasing customer satisfaction ratings.
- Facilitated conflict resolution between customers and employees as needed.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
GED -
Home Schooled
Skills
- Business Growth
- Staffing
- Policy and procedure implementation
- Recruiting and training
- Exceptional communication
- Sales and upselling
- Guest relations expertise
- Complaint handling
- Policy adherence
- Timely complaint resolution
- Strategic Planning
- Human Resources Management
Timeline
Guest Experience Manager
Cava Grill
09.2024 - Current
Customer Service Cashier
The North Face Inc.
01.2024 - 06.2024
Independent Business Owner
Optavia
11.2023 - Current
Phone Sales Representative
T-Mobile
03.2022 - 10.2024
GED -
Home Schooled