Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aislinn Perdomo

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Call Center Representative/Insurance Representative

Pacific Global
01.2023 - Current
  • Responded to customer calls and emails to answer questions about their invoice.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Upload patient medical records onto EPIC to be sent out to insurance company for bill processing.
  • Implemented and developed EPIC training processes.

Babysitter/Dog Sitter

Self-employed
01.2012 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Gave medication to pets/ children following guidelines from owners.

Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2023
  • Verified prescriptions prior to fulfilling orders
  • Reviewed prescriptions and maintained accurate patient records
  • Remained up-to-date about new medications and field advancements
  • Worked with excellent attention to detail and precision.

Barista

Starbucks
10.2016 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Food Service Worker

BASC Food Service, SUNY
10.2018 - 09.2019
  • Trained new employees on store policies and procedures
  • Adhered to all sanitation and health guidelines
  • Followed directions and took initiative when appropriate
  • Remained aware of allergens and safe working habits - Assisted with food preparations prior to service -Handled food with sanitation and safety in mind.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Healthcare Administration

State Universityof New York College
Brockport, New York, NY

Skills

  • Customer Support
  • Problem-Solving Skills
  • Microsoft Office
  • Verbal and Written Communication
  • EPIC Certified
  • Knowledgeable in data entry
  • Highly computer savvy
  • CPT Coding

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative/Insurance Representative

Pacific Global
01.2023 - Current

Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2023

Food Service Worker

BASC Food Service, SUNY
10.2018 - 09.2019

Barista

Starbucks
10.2016 - 03.2020

Babysitter/Dog Sitter

Self-employed
01.2012 - Current

Healthcare Administration

State Universityof New York College

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Aislinn Perdomo