Summary
Work History
Education
Skills
Timeline
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Miranda Carroll

Smiths Station ,AL

Summary

Dynamic professional with extensive experience in front desk operations at Great Wolf Lodge, excelling in customer relations and appointment scheduling. Proven ability to enhance operational efficiency and guest satisfaction through process improvements. Strong organizational skills and effective communication foster positive relationships, ensuring repeat visits and loyalty.

Work History

Receptionist

Great Wolf Lodge
2022 - 2024
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Assisted in coordinating room assignments and reservations using property management software.
  • Responded promptly to guest inquiries, providing information about amenities and services.
  • Trained new staff on front desk procedures and customer service best practices.
  • Implemented process improvements that enhanced operational efficiency and guest satisfaction.
  • Collaborated with housekeeping and maintenance teams to address guest requests swiftly.
  • Monitored inventory of office supplies, placing orders to maintain adequate stock levels.
  • Developed positive relationships with guests, fostering repeat visits and loyalty to the lodge.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Dispatcher

ACOM Solutions
04.2018 - 2021
  • Coordinated dispatch operations, ensuring timely delivery of services and resources.
  • Managed communication between drivers and clients to optimize route efficiency.
  • Utilized dispatch software to track shipments and monitor vehicle status in real-time.
  • Maintained accurate logs of all dispatched vehicles and service incidents for record-keeping.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Teacher

Polka Dotz
2016 - 2017
  • Developed engaging lesson plans aligned with curriculum standards.
  • Implemented individualized instruction strategies to support diverse learning needs.
  • Assessed student progress through formative and summative evaluations.
  • Collaborated with parents and staff to enhance student development initiatives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Education

High School Diploma - Mathematics

HCHS
Hamilton, GA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Document control
  • Front desk operations

Timeline

Dispatcher

ACOM Solutions
04.2018 - 2021

Receptionist

Great Wolf Lodge
2022 - 2024

Teacher

Polka Dotz
2016 - 2017

High School Diploma - Mathematics

HCHS

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