AISNARA SANCHEZ
Wellington,FL
Summary
Dynamic Salesforce Product Manager with a proven track record of 5+ years at Clinical Care Medical Centers, enhancing patient care through meticulous data analysis and Salesforce implementation. Spearheaded integration projects, boosting clinic onboarding by 16 and lifting patient retention by 2.9%. Combines expert knowledge in database development with exceptional problem-solving abilities, ensuring strategic growth and operational excellence. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality. Strong expertise in Salesforce administrator, data analysis, analytical thinking, data base, transferring and managing large files and sensitive data.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Product Manager
Clinical Care Medical Centers
Miami, FL
10.2022 - Current
- Successfully implemented Salesforce, onboarding a total of 16 new clinics. Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Leading different integration projects to Salesforce on platforms such as Primavera Data Warehouse and NextGen EHR. Enhanced duplicate strategy to clean and standardize the migrated data, strong knowledge of dedupe using DemandTools.
- Collaborated with outside Salesforce Consultants to convert to new software offering website integration. Assist by making change recommendations, technology research and assessments to identify Salesforce solutions for best strategic, functional and technical fit.
- Developed various Custom Objects, Tabs, validation rules, process builder on Salesforce Lightning. Created page layout, apps, fields, record types, and other components on a record detail and edit pages.
- Maintained the Salesforce platform by monitoring tickets, issues, and employee workflows for 150+ users.
- Training and supporting users of the Marketing and Operations departments, assisting with building custom reports and dashboards, configuring objects, and developing real-time reporting for the executive team.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Salesforce Administrator
Clinical Care Medical Centers
Miami , FL
08.2021 - 10.2022
- Developed product roadmaps to help guide the development of new products.
- Conducted market research and competitive analysis for existing and potential products.
- Managed cross-functional teams across departments, including engineering, marketing, and sales. Developed product roadmaps to help guide the development of new products.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Created processes and procedures that ensure high quality products are delivered on time.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Generated reports detailing progress against goals set by executive team members.
- Defined and analyzed product metrics to facilitate growth of product.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
Database Analyst/Salesforce Administrator
Clinical Care Medical Centers (MBMG)
Miami, FL
06.2019 - 07.2021
- As first data hired worked directly with executive team to formulate and report on KPIs ad be part of Retention Executive meeting to increase retention of patient using SQL and Excel, that lifted monthly retention by 2.9%.
- Front-end of Salesforce CRM to develop deployment plan and implementation of model, tested, integration validation, and data migration elements of Salesforce implementation saving working hours for managers of our 25 centers.
- Heat Map project implementation in Power Bi, increasing company to six more clinics.
- Understanding medical records and business data of facility and developing query and reporting specifications in order to develop new procedures leading to higher levels of patient care and efficiency.
- EDI timer implementation, creation, and maintenance and control of FTP's protocols. Retrieved, developed and maintained complex data storage structure and provide support to data warehouse functions.
- Researching and planning on database system design to meet organization's business needs. Wrote queries, and stored procedures and followed company reporting and analytical needs.
- Using various clustering techniques in PostgreSQL, and statistical methods to analyze data and generate useful business reports saving ~100 hours labor each month.
Data Analyst
Florida International University
Miami, FL
04.2018 - 04.2019
- Researched and resolved issues regarding integrity of data flow into databases.
- Evaluated trends to understand competitive environments and assess current strategies.
- Produced monthly reports using advanced Excel spreadsheet functions and implemented new scripts that increased performance by 25%.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
IT/SQL Server Developer/Database Analyst
Steel’s Lawn Maintenance Company
Naples, FL
08.2015 - 05.2018
- Built out data and reporting infrastructure from ground up using Power Bi and SQL to provide real-time insights into product and Business KPIs.
- Used various statistical methods to analyze data and generate useful business reports, increasing revenue to 3.5%.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Implemented system enhancements to propose, design and develop solutions to fulfill requests and address problem reports.
- Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
Education
Bachelor of Science - Information Technology (Software Track)
Florida International University
Miami, FLAssociate of Arts - Health Services Administration
Florida National University
Hialeah, FLSkills
- Product Vision and Strategy
- Product Roadmaps
- KPI Tracking
- Project Management
- Multitasking Abilities
- Data integration
- Database development, data warehousing, system administration, and SFTP
- Salesforce CRM Admin (Front-End and Back-End)
- Proficiency in Excel and other Office applications
- Business intelligence (Power BI)
- Math (statistics and probability), logic, and analysis
- Knowledge of SQL Server, including stored procedures, table definitions, and queries
- Health assessments and strong analytical knowledge of the Medicare and Medicaid data
- Excellent problem-solving capability; exceptional critical thinking, analytical, and research skills
Accomplishments
- Clinical Care Medical Centers: Employee recognition for implementation and integration of Twilio Platform with Salesforce saving up to 91% weekly in bulk sms campaigns, September 2024.
- Clinical Care Medical Centers: Employee recognition for successfully implementing a new Salesforce Org, August 2022.
- Florida International University: Dean’s List: Spring 2017, Spring 2018, Fall 2018 & Spring 2019.
- Computer Joven Club of Havana: Computer Science Certificate
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Full Professional
Certification
- Processing Salesforce Administrator certificate.
Timeline
Salesforce Product Manager
Clinical Care Medical Centers
10.2022 - Current
Salesforce Administrator
Clinical Care Medical Centers
08.2021 - 10.2022
Database Analyst/Salesforce Administrator
Clinical Care Medical Centers (MBMG)
06.2019 - 07.2021
Data Analyst
Florida International University
04.2018 - 04.2019
IT/SQL Server Developer/Database Analyst
Steel’s Lawn Maintenance Company
08.2015 - 05.2018
- Processing Salesforce Administrator certificate.
Bachelor of Science - Information Technology (Software Track)
Florida International University
Associate of Arts - Health Services Administration
Florida National University
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