Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Aissata Balde

64B Buchanan Pl

Summary

Dynamic professional with extensive experience in customer service and team management. Proven ability to resolve customer complaints and enhance satisfaction through effective problem-solving and communication skills. Proficient in MS Office, I excel in creating organized environments and training staff to uphold high service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Supervisor

Foodfest Depot
Bronx
02.2023 - 01.2025
  • Supervised daily cashier operations to ensure efficient customer service.
  • Managed cash handling processes and maintained accurate financial records.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Implemented best practices for maintaining a clean and organized checkout area.
  • Greeted customers and responded to requests for information.
  • Trained new cashiers on policies and procedures for accuracy.

Receptionist

The W Group - Assisted Living Communities
New York City
12.2021 - 01.2023
  • Greeted residents and visitors warmly, creating a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate staff members.
  • Scheduled appointments for clients, customers, and other visitors.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Barista/sales Associate

Paris Baguette cafe
New York City
08.2019 - 03.2020
  • Handled cash transactions accurately while providing change to customers.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Education

Allied Health Science - Medical Assisting

Monroe College
Bronx, NY
06-2026

High School Diploma -

School For Tourism & Hospitality
The Bronx, NY
06-2020

Skills

  • Customer service
  • Problem solving
  • Verbal and written communication
  • Proficient in MS Office
  • Team management
  • Adaptability

Accomplishments

  • Awarded the President's list for three consecutive semesters.
  • Awarded employee of the month in 2024.

Certification

  • CPR Certified

Languages

English
Native/ Bilingual

Timeline

Cashier Supervisor

Foodfest Depot
02.2023 - 01.2025

Receptionist

The W Group - Assisted Living Communities
12.2021 - 01.2023

Barista/sales Associate

Paris Baguette cafe
08.2019 - 03.2020

Allied Health Science - Medical Assisting

Monroe College

High School Diploma -

School For Tourism & Hospitality