Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aissata Balde

64B Buchanan Pl

Summary

Dynamic professional with extensive experience in customer service and team management. Proven ability to resolve customer complaints and enhance satisfaction through effective problem-solving and communication skills. Proficient in MS Office, I excel in creating organized environments and training staff to uphold high service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Supervisor

Foodfest Depot
Bronx
02.2023 - 01.2025
  • Supervised daily cashier operations to ensure efficient customer service.
  • Managed cash handling processes and maintained accurate financial records.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Implemented best practices for maintaining a clean and organized checkout area.
  • Greeted customers and responded to requests for information.
  • Trained new cashiers on policies and procedures for accuracy.

Receptionist

The W Group - Assisted Living Communities
New York City
12.2021 - 01.2023
  • Greeted residents and visitors warmly, creating a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate staff members.
  • Scheduled appointments for clients, customers, and other visitors.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Barista/sales Associate

Paris Baguette cafe
New York City
08.2019 - 03.2020
  • Handled cash transactions accurately while providing change to customers.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Education

Allied Health Science - Medical Assisting

Monroe College
Bronx, NY
06-2026

High School Diploma -

School For Tourism & Hospitality
The Bronx, NY
06-2020

Skills

  • Customer service
  • Problem solving
  • Verbal and written communication
  • Proficient in MS Office
  • Team management
  • Adaptability

Accomplishments

  • Awarded the President's list for three consecutive semesters.
  • Awarded employee of the month in 2024.

Certification

  • CPR Certified

Languages

English
Native/ Bilingual

Timeline

Cashier Supervisor

Foodfest Depot
02.2023 - 01.2025

Receptionist

The W Group - Assisted Living Communities
12.2021 - 01.2023

Barista/sales Associate

Paris Baguette cafe
08.2019 - 03.2020

Allied Health Science - Medical Assisting

Monroe College

High School Diploma -

School For Tourism & Hospitality

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