AISSATA SYLLA
Louisville,Kentucky
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Associate
WALMART
Louisville, KY
04.2017 - 07.2023
- Helped customers locate items within the store using the inventory system.
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Trained new team members in cash register operation, stock procedures and customer services.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Investigated and resolved issues to drive better service for customers and employees.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Promoted sales initiatives to support company brand.
Education
High School Diploma -
Jefferson Country Public School
Louisville10-2017
Skills
- Preparing Reports
- Data Entry
- Management Support
- Cash Handling
- Relationship Building
- Order Fulfillment
- Record and File Management
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Associate
WALMART
04.2017 - 07.2023
High School Diploma -
Jefferson Country Public School