Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aissatou Balde

Grafenwoehr

Summary

Experienced in managing high-volume workloads while ensuring exceptional customer service in fast paced environments. Demonstrated ability to maintain accurate records of deliveries and customer requests, contributing to operational efficiency. Proficient in adhering to sanitation policies and health regulations, ensuring safety and compliance in food preparation and service. Effective team collaborator with a focus on performance improvement and problem-solving, consistently delivering quality service to diverse clientele.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Cafeteria Cook

Freedom Elementary Cafeteria | Lawton Public Schools
08.2023 - 05.2025
  • Adhered to sanitation policies when cleaning work areas.
  • Monitored inventory levels of food items to always ensure adequate supply.
  • Checked expiration dates on food products prior to use.
  • Use proper portion sizes when serving meals to kids.
  • Assisted in the preparation of foods items such as sandwiches, salads, and desserts.
  • Followed Health and safety regulations when preparing meals or handling food products
  • Restocked utensils and condiments on the cafeteria line as needed.
  • Cleaned and sanitized kitchen equipment counters and surfaces to maintain a safe working environment
  • Prepared food according to recipe instruction to manage regular school meals
  • Performed work to top standards, proving the best service for students, employees and school visitors.
  • Monitored food temperatures to ensure safety and compliance with regulation


Manager: Veronica West, 580-695-9909

Okay to contact this Supervisor: Yes

Door dash
01.2020 - 01.2023
  • Managed high-volume workload while maintaining excellent customer service.
  • Maintained accurate records of deliveries, payments, and customers’ requests.
  • Provided exceptional customer service, responding to inquiries, resolving issues, and ensuring positive customer experience.

Customer Service Representative, Cashier

Army Air Force Exchange Services | JBLM
03.2016 - 12.2017
  • Performed clerical duties by providing speedy service customers while greeting customers at the door in a timely and good manner.
  • Assisted customers by answering questions.
  • Conducted physical inventories, restocked shelves.
  • Followed all safety practices and corrected unsafe conditions.
  • Received and processed a variety of accounting reports.
  • Maintained a safe and clean work environment.
  • Safely carried stock materials, and tools while preparing items for display.
  • Worked on an electronic cash register as a cashier.
  • Operated a cash register scanning system, which records unit prices in proper amounts and accounts.
  • Checked prices on items purchased, collected, validated, and processed payments including cash, checks, and debit/credit card transactions.
  • Entered item codes and/or prices when items did not properly scan.
  • Managed the self-check-out registers to assist customers in the correct processing of their purchases.
  • Changing machines by ensuring the proper amounts of cash and coins are available.
  • Changed register tape, cleared routine equipment error, and scanning jams on registers.
  • Turned into cash and negotiable instruments according to store policies.
  • Ensured prices on shelf labels agreed with and reflected current store prices.
  • Verified prices of items stocked by vendors and other personnel. Placed and hung item tags on shelves and monitored them for accuracy.
  • Provided instructions to co-workers on proper operations of equipment and resolved problems that may occur.


Supervisor: Carmel Johnson (253)- 964-3161

Okay to contact this Supervisor: Yes

Store Clerk

Associated Supermarkets
01.2012 - 08.2014
  • Responsibilities of maintaining adequate stock of resale items.
  • Identified any obvious spoilage, damage, and out-of-date merchandise.
  • Received supplies, equipment, and resale items.
  • Operating a computer system that calculates, and marks prices and determines the weights of merchandise.
  • Transported items to shelving and display areas.
  • Operated a cash register scanning system, which records unit prices in proper amounts and accounts.
  • Totaled purchases, collect, validate, and process payments including cash, checks, and debit/credit card transactions.


Supervisor: Jose (718)- 861-5360

Okay to contact this Supervisor: Yes

Cashier

Yorktown Deli Houston Texas
08.2010 - 12.2011
  • Provided customers with speedy customer service while making meals the exact way customers requested.
  • Seated and greeted customers at the door in a timely and good manner.
  • Worked as a trainer to incoming employees to be able to provide good customer service.
  • Operated the cash register, communicated with customers, and assisted other restaurant staff as needed.
  • Processed credit card payments, accepting cash payments, making changes, and using a point of sale (POS) system for transactions.
  • Ensured that the menu display has correct pricing and tax information.
  • Verified bills to see if the correct amount has been displayed and print them out.
  • Assisted waiters and servers during rush hours by packing takeout and leftovers.
  • Kept track of inventory and ensured that restaurant supplies were ordered on time.
  • Counted cash in the cash register at the end of each shift and ensured an accurate count.
  • Sorted, counted, and wrapped currency.


Supervisor: Jack (713)- 552-09 36

Okay to contact this Supervisor: Yes

Education

High School Diploma -

Saint Marie
Guinea Conakry
07-2005

Associate of Science - Statistics InformationTechnology Demographics

Paris 1 Sorbonne
Paris France
05-2008

Skills

  • Microsoft Office Word, Excel, Outlook
  • Power Point Presentation
  • Cash Register
  • Proficient in Typing
  • Telemarketing
  • Customer service
  • Food safety
  • Cash handling
  • Recipe preparation
  • Sanitation practices
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Performance improvement
  • Active listening
  • Computer skills
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Decision-making
  • Critical thinking

Languages

French
Full Professional
English
Full Professional

Timeline

Cafeteria Cook

Freedom Elementary Cafeteria | Lawton Public Schools
08.2023 - 05.2025

Door dash
01.2020 - 01.2023

Customer Service Representative, Cashier

Army Air Force Exchange Services | JBLM
03.2016 - 12.2017

Store Clerk

Associated Supermarkets
01.2012 - 08.2014

Cashier

Yorktown Deli Houston Texas
08.2010 - 12.2011

High School Diploma -

Saint Marie

Associate of Science - Statistics InformationTechnology Demographics

Paris 1 Sorbonne