AISSATOU BARRIE
White Plains,United States
Summary
Network engineer with experience in installing, configuring, troubleshooting and maintaining medium to large size enterprise networks. Experienced with monitoring and troubleshooting issues and optimizing configuration. Knowledgeable about maintaining current software and hardware to meet user needs. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Security Engineer
Zoro Technology Solutions L.L.C
10.2020 - Current
- Create, modify, and optimize Palo Alto device groups including address, service, and application objects to consolidate and enhance security policies
- Configure Network and system management templates in Panorama including Syslog, authentication, DHCP, DNS, NTP, FTP, SMTP, SNMP, SYSLOG, TCP/IP, SSH, TELNET, to align to best practice
- Onboard network devices for monitoring in solarwinds SNMPv2/SNMPv3 communities
- Provide ongoing network troubleshooting support
- Developed detailed network support documentation
- Managed multiple projects simultaneously, ensuring successful completion within deadlines
- Stayed current with industry trends through continuous training and professional development opportunities
- Assisted in the design and deployment of new networks, adhering to established protocols and policies
- Monitored network health using diagnostic tools, promptly addressing any anomalies detected
- Streamlined inventory management processes by keeping accurate records of all networking equipment
- Proactively identified potential risks within the IT environment and developed effective mitigation strategies
- Delivered exiting infrastructure replacements for lifecycle program
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Utilized source code control for tracking configurations and changes
- Provided faculty and staff with security software and network configuration support
- Performed network security design and integration duties
- Monitored network hardware operations to evaluate proper configuration
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Enhanced network security by implementing advanced firewall configurations and intrusion detection systems.
Firewall Engineer
Tetris Communications
09.2020 - Current
- Front line customer support for all system, network, email, and messaging related technologies
- Provide technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Writing and editing standard operating procedures
- Provide end user training
- Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
- Accurately communicates pertinent information to management and staff to create a work environment that lends itself to the best interest of the practice
- Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments
- Provide first level and second level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Walk end-users through problem solving process
- Follow up with end-users, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed end-users' expectations
- Maintain accurate and up to date notes in all tickets
- Review open tickets daily and promptly following up on tickets
- Ensure that initial response, ongoing communication, and resolution times are within SLAs
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Manage and support Office 365
- Experience with IT Service Management ticketing systems
Education
Associate - Electronics Engineering Technology, Electrical Engineering
New York City College of Technology
New York, NY09.2017
High School Diploma -
Bronx International High School
Bronx, NY09.2014
Skills
- Network design
- Traffic analysis
- Wireless Networking
- SNMP monitoring
- IP Addressing
- Switching Technologies
- VLAN Configuration
- Routing Protocols
- Mobile Device Management
- Systems Due Diligence
- User Training
- Goal Setting
- Continuous Improvement
- Written Communication
- Software Installation
- Relationship Building
- Time management abilities
- Software Deployment
- Component Installation
- Task Prioritization
- Technical Support
- Port security knowledge
- Interpersonal Communication
- Staff Assistance
- Problem-solving abilities
- Team building
- Analytical Thinking
- Professionalism
- Problem-Solving
- Data Backup
- SSP
- Teamwork and Collaboration
- Analytical Skills
- Decision-Making
- Network configuration
- Helpdesk administration
- Excellent Communication
- Adaptability
- Interpersonal Skills
- Attention to Detail
- Multitasking
- Active Listening
- Time Management
- Self Motivation
- Root Cause Analysis
- Network support
- Team Collaboration
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Security Engineer
Zoro Technology Solutions L.L.C
10.2020 - Current
Firewall Engineer
Tetris Communications
09.2020 - Current
High School Diploma -
Bronx International High School
CCNA - Cisco Certified Network Associate
Associate - Electronics Engineering Technology, Electrical Engineering
New York City College of Technology
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