Aissatou Kane
Pickerington,OH
Summary
Dynamic manager with over 10 years of logistics and operational management experience. Proven track record in enhancing supply chain efficiency and delivering exceptional customer service, while effectively managing diverse teams and ensuring compliance with safety standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service/Ramp Agent
American Airlines
Columbus, USA
06.2019 - Current
- Deplaning and assisting customers in a friendly manner
- Directed and assisted aircraft movements on ramp, ensuring safe and efficient operations by parking arriving, departing, and towed aircraft.
- Facilitated timely transfer of cargo and luggage between gates and airlines, ensuring prompt delivery to passengers.
- Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
- Serviced aircraft lavatories, potable water, window wash, deicing, and commissary items.
- Organized and stored ramp equipment and baggage for easy access, enhancing operational efficiency.
Logistics/Administrative Clerk
Hellmann Worldwide Logistics Inc
Groveport, USA
05.2018 - 04.2020
- Ensured efficient and safe pickup and delivery of client goods
- Received and distributed packages or mail, and answered emails and phone calls.
- Answering the phone calls from the customers
- Responding customers' emails regarding their products
- Organized and updated customer files to maintain accurate records
- Processing new shipments
- Monitored shipping containers to guarantee on-time delivery
- Analyzing and processing information pertaining to products, services, customers and suppliers.
- Scanning, faxing, printing invoices for the customers
Customer Service / Call Center
Eddie Bauer
Groveport, USA
06.2016 - 04.2018
- Managed high volume of inbound and outbound calls efficiently
- Assessed customers' needs through active listening and inquiry., clarifying information, researching every issue and providing solutions
- Followed communication scripts to address various customer topics effectively
Education
Bachelor's Degree - Human Resource Management
DeVry University
Columbus, OH06-2017
Diploma -
Walnut Ridge High School
Columbus, OH06-2009
Skills
- Ground handling operations
- Logistics
- Customer service
- Customer relationship management
- Supply Chain
- Process Improvement
- Inventory management
- Proficient in Excel
- Proficient in MS Word
- Proficient in PowerPoint
- Typing speed 40 WPM
- Time management
- Dependable
- Detail-oriented
- Results-driven
- Adaptable
- Punctual
- Work ethic
- Team player
- Conflict resolution
Languages
- French, Expert
- English, Expert
Languages
English
Full Professional
French
Native/ Bilingual
wolof
Native/ Bilingual
Certification
- Operationa
Accomplishments
- Perfect Attendance
- Best Personalize
Affiliations
- PTO
Timeline
Customer Service/Ramp Agent
American Airlines
06.2019 - Current
Logistics/Administrative Clerk
Hellmann Worldwide Logistics Inc
05.2018 - 04.2020
Customer Service / Call Center
Eddie Bauer
06.2016 - 04.2018
Bachelor's Degree - Human Resource Management
DeVry University
Diploma -
Walnut Ridge High School