Aissatou N. Mbaye
Reynoldsburg,OH
Summary
I am a dynamic project manager with over 10 years of expertise in financial analysis, project design, and process development. My effective multilingual communication and interpersonal skills facilitating collaboration across diverse teams. I have a tested ability to oversee projects from inception to completion balanced with ensuring alignment with goals and adaptability to evolving needs. I am recognized for fostering cohesive teams and delivering impactful results through strong and clear leadership, meticulous planning, and proactive risk management.
Overview
8
8
years of professional experience
Work History
Project Management Leader
Mettler-Toledo
Columbus, OH
05.2021 - Current
- Analyzes service processes and efficiencies through invoicing to assess difficulties in reaching goals and to determine better strategies or operational improvements related to large customer accounts.
- Elicits project / program requirements using interviews, document analysis, DSM, requirements, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from true business needs
- Proactively communicates and collaborates with external and internal customers to analyze informational needs and functional requirements
- Analyze complex data for newly acquired company, compare prices, and provide cost-saving recommendations.
- Train staff on using tools (SAP, CRM) and methodologies as well as leveraging analytical skills to drive organizational efficiency and cost-effectiveness
- Improved project efficiency by streamlining processes and implementing best practices in project management.
Senior Invoicing Analyst
Mettler-Toledo
Columbus, OH
08.2018 - 04.2021
- Understand and apply complex pricing rules to various field service situations to validate the accuracy of service order billings
- Delegate the team responsibilities based on daily needs
- Run daily reports
- Research and resolve incorrect or incomplete service orders and run reports to expedite the billing process
- Assist Canada with all service process improvement for all business areas
- Design and conduct training for newly hired
- Maintain database integrity by confirming and updating information in the SAP CRM system
- Coordinate and facilitate monthly meetings with Regional Service Leaders for invoicing process improvements
- Developed comprehensive reports to support decision-making for senior management initiatives.
Retirement Financial Service Analyst
Nationwide Mutual Insurance
Columbus, OH
11.2017 - 07.2018
- Processes business per government regulations, contract provisions, and internal procedures and controls
- Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems, and related federal and state regulations.
- Provides quality customer service by demonstrating and understanding participants' needs and emphasizing timely responses for the 457b plan
- Prepares letters and other correspondence as directed by the underwriter
- Prepares reports and special analyses within prescribed guidelines. Participates in special projects as needed.
Education
Project Management Professional Training certificate -
PMtraining
Project Management Institute11-2025
Master of Business Administration - undefined
Franklin University
Columbus, OH05-2017
Skills
- Multilingual
- Adaptability
- Data Analysis
- Process Driven
- Scope management
- Coaching and mentoring
- Processes and procedures
- Project planning and development
Affiliations
- Project Management Institute
Timeline
Project Management Leader
Mettler-Toledo
05.2021 - Current
Senior Invoicing Analyst
Mettler-Toledo
08.2018 - 04.2021
Retirement Financial Service Analyst
Nationwide Mutual Insurance
11.2017 - 07.2018
Master of Business Administration - undefined
Franklin University
Project Management Professional Training certificate -
PMtraining