AISSATOU THIAM
Austin,USA
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
7
7
years of professional experience
Work History
Data Analyst
University of Cincinnati
01.2021 - 01.2024
- Installed, configured, and maintained IT hardware, operating systems, and applications.
- Monitored servers, networks, and end-user devices to ensure optimal performance.
- Diagnosed and resolved complex IT issues efficiently.
- Managed enterprise printers, scanners, and copiers while coordinating with vendors.
- Ensured compliance with HIPAA, PCI DSS, and SOX standards across all operations.
- Designed and implemented comprehensive Security Risk Management programs.
- Conducted thorough risk assessments for systems and SaaS providers to identify vulnerabilities.
- Authored and maintained information security policies and documentation for organizational consistency.
Customer Care Specialist (Billing & Sales)
Charter Communications
01.2018 - 01.2021
- Resolved customer claims efficiently, ensuring timely responses and customer satisfaction.
- Streamlined invoice processing and analyzed financial records to improve accuracy.
- Delivered exceptional service in order management and billing inquiries.
- Supported Spectrum services, focusing on effective issue resolution for enhanced client experience.
- Collaborated with cross-functional teams to consistently exceed performance expectations.
Facility Administrative Assistant
World Flight Services
01.2017 - 01.2018
- Managed customer inquiries and provided billing support to enhance service efficiency.
- Organized digital and physical files for improved operational coordination.
- Maintained front-desk operations while preparing detailed reports.
Education
MS - Information Technology
Grand Canyon Univ.
Phoenix, AZ03-2025
Bachelor of Arts & Sciences - Int'l Affairs, Political Science
University of Cincinnati
Cincinnati, OH01.2019
Skills
- AWS and Azure
- Data analysis
- Communication skills
- Verbal and written communication
- Problem solving
- SQL and Python
- Java and C
- Virtualization technologies
- Threat analysis and data encryption
- Network security strategies
- Agile and Scrum methodologies
- Cloud infrastructure management
- Serverless architecture design
- Strategic planning and risk management
- Customer service excellence
- Public speaking skills
- Team collaboration techniques
- Stakeholder engagement
Accomplishments
- Graduated with a 3.8 GPA during my Master's Degree program
Languages
Wolof
Native/ Bilingual
Timeline
Data Analyst
University of Cincinnati
01.2021 - 01.2024
Customer Care Specialist (Billing & Sales)
Charter Communications
01.2018 - 01.2021
Facility Administrative Assistant
World Flight Services
01.2017 - 01.2018
MS - Information Technology
Grand Canyon Univ.
Bachelor of Arts & Sciences - Int'l Affairs, Political Science
University of Cincinnati
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