Aissatou Wone
Columbus
Summary
Passionate student with excellent self management skills. Curious life learner who is always seeking to obtain new knowledge. Expertly detail-oriented team player who also works well independently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intern
The Blackwell Hotel
01.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported customer service improvements with detailed feedback analysis.
- Contributed to positive work environment by actively participating in team-building activities.
- Inspected rooms for damages and sufficient housekeeping practices.
- Trained new employees on standards and hotel procedures.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Reviewed housekeeping supply charts and inventories.
Intern
The Ohio State University
08.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Associate
Lowe's
05.2023 - Current
- Help customers with delivery issues
- Track delivery driver and assist with any issues they encounter
Claim Specialist
JP Morgan Chase
04.2022 - 01.2023
- Answer incoming calls and assist customers by filing claims for fraudulent charges
- Close and issue new debit cards
- Monitor customer's account for fraudulent transactions
- Put a hold on suspicious deposited checks while investigating the funds before releasing the funds into customer account
- Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information
Receiver
Sam's Club
06.2021 - 09.2021
- Processed items unloaded from trucks using a computer and RF scanner
- Inspected items to check for accuracy
- Accurately sorted items
Asset Protection
Gap, Inc
04.2019 - 09.2021
- Safety walk in warehouse
- Signing guess in and out facility
- Effectively communicated with coworkers for efficiency and maintained a safe working environment
- Always checking security footage
Volunteer
Habitat for Humanity
06.2018 - 09.2018
- Assisted with construction of houses
- Increased knowledge related to home renovations
- Strengthened team building skills
Receptionist
Yaye and Assy
03.2015 - 11.2017
- Greeted guests, helped with signing in and out
- Maintained a clean and welcoming environment
- Processed guest that were checking out
Education
Hospitality Management -
The Ohio State University
ColumbusAccelerated Training Centers Contact Center -
Columbus State Community College
Business Management -
Columbus State Community College
Nursing Assistant Certification -
Fort Hayes High
College Preparatory -
Independence High School
Skills
- Strong communication skills
- Multi-lingual
- Organized
- Self-Motivated
- Dependable
- Reliable
- Active listener
- Sympathetic
- Confident
- Solutions-oriented
- Committed
- Focused
Certification
AHLEI Certificate
SERVSAFE ALCOHOL Certificate
Timeline
Intern
The Blackwell Hotel
01.2025 - Current
Intern
The Ohio State University
08.2024 - Current
Customer Service Associate
Lowe's
05.2023 - Current
Claim Specialist
JP Morgan Chase
04.2022 - 01.2023
Receiver
Sam's Club
06.2021 - 09.2021
Asset Protection
Gap, Inc
04.2019 - 09.2021
Volunteer
Habitat for Humanity
06.2018 - 09.2018
Receptionist
Yaye and Assy
03.2015 - 11.2017
Hospitality Management -
The Ohio State University
Accelerated Training Centers Contact Center -
Columbus State Community College
Business Management -
Columbus State Community College
Nursing Assistant Certification -
Fort Hayes High
College Preparatory -
Independence High School
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