Aisse Bah
Chicago,IL
Summary
Dynamic customer service professional with proven leadership at Whole Foods Market, excelling in team management and problem-solving. Developed effective policies that enhanced customer satisfaction and streamlined operations. Skilled in multitasking and project management, consistently delivering results in high-pressure environments while fostering a collaborative team culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Whole Foods Market
Chicago, IL
03.2024 - 02.2025
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Cashier
Whole Foods Market
08.2023 - 06.2024
- Checks out customer groceries efficiently and accurately.
- Maintained sanitary standards and service standards.
- Present menus to guests and answer questions about menu items, making recommendations upon request.
Pool Server
Hilton Fort Lauderdale Beach Resort
Fort Lauderdale, FL
02.2020 - 02.2021
- Greeted guests, informed them of daily specials and took food orders.
- Answered questions about menu items and provided recommendations when requested.
- Monitored guest consumption of alcohol to prevent over-intoxication.
- Provided friendly and courteous service to customers at all times.
Restaurant Server
Diplomat Beach Resort
12.2015 - 03.2019
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Assistant Manager
Elegant Beauty Supply
03.2013 - 12.2015
- Training the new employees for the company success, work side by side with the manager on the daily sales and the inventories.
- Helping customer with products and inform them about products we have in the store.
Education
Bachelor - International Business Management, Hospitality Management
Florida Atlantic University
Boca Raton, FL08.2018
Associate of Arts -
Broward College
Fort Lauderdale, FL12.2015
Skills
- Team leadership
- Decision-making
- Multitasking and organization
- Project management
- Problem solving
- Communication skills
- Team management
- Time management
- Call center operations
Certification
Hospitality & Tourism Management, Florida Atlantic University
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Supervisor
Whole Foods Market
03.2024 - 02.2025
Cashier
Whole Foods Market
08.2023 - 06.2024
Pool Server
Hilton Fort Lauderdale Beach Resort
02.2020 - 02.2021
Restaurant Server
Diplomat Beach Resort
12.2015 - 03.2019
Assistant Manager
Elegant Beauty Supply
03.2013 - 12.2015
Bachelor - International Business Management, Hospitality Management
Florida Atlantic University
Associate of Arts -
Broward College
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