Aiur Ochirov

Achievements:

• Reduced RDS database costs by 80% through instance optimization and improved management; led department-wide training on AWS cost-saving practices.
• Received the Operational Excellence Award (2023) for developing a monitoring service that enhanced system maintenance and team autonomy.

Responsibilities:

AWS Cloud Management:

• Administer diverse AWS resources, including EC2, S3, Lambda, DynamoDB, SQS, SNS, VPC, ELB, RDS, API Gateway, Secrets Manager, KMS, CloudFormation, SDK, etc.
• Optimize cloud resource utilization for cost efficiency while maintaining compliance standards.
• Create and maintain CloudFormation templates for infrastructure-as-code implementation.
• Configure CloudWatch monitoring solutions for proactive system health management.
  Software Development & Deployment:
• Architect and execute the complete software development lifecycle from requirements gathering through deployment.
• Build and maintain applications using Java, React JS, and Python while ensuring code quality and performance.
• Implement and manage CI/CD pipelines for seamless production deployments.
• Develop comprehensive test suites utilizing Jest and JUnit frameworks.

System Administration & Support:

• Participate in 24/7 on-call rotation, providing critical technical support and issue resolution.
• Perform root cause analysis for complex system problems, implementing permanent solutions.

Cross-Functional Collaboration

• Partner with engineering, product, and business teams to address service risks and challenges.
• Document system architecture, processes, and technical implementations for knowledge sharing.
• Contribute to technical planning sessions and architectural discussions.

Achievements:

• Successfully designed and implemented a company-wide customer feedback ecosystem.

Responsibilities

Leadership

• Conducted regular staff performance reviews, and provided mentoring.
• Ensured team compliance with new procedures, policies, and objectives.

Technical Development

• Built solutions using Python, Django, PostgreSQL, JavaScript, and JIRA REST API.
• Automated routine processes with custom Python scripts.
• Managed PostgreSQL database systems.

Operations

• Resolved escalated technical issues and customer concerns
• Configured and maintained system monitoring using Prometheus and Grafana.

Achievements

• Recognized as the Best New Employee of the Month in May 2021.

Responsibilities

Development

• Developed and implemented a monitoring service for Docker containers.
• Automated routine operations using Python scripts.

System Administration

• Managed Linux and Docker environments.
• Configured and maintained Nginx settings.
• Implemented system upgrades and updates

Technical Operations.

• Provided Level 3 technical support
• Administered multiple database systems including MySQL, PostgreSQL, and MongoDB
• Maintained services on Huawei Cloud infrastructure
• Configured monitoring solutions using Zabbix and Grafana
• Performed system analysis through Kibana logs

Web Development

• Created web pages for new Huawei products from PSD layouts
• Utilized JavaScript, SASS, HTML5, Webpack and Photoshop
• Example project: https://mshop.huawei.ru/product/elektricheskaya-shchetka-lebooo-smart-sonic/

Achievements

• Awarded "Best Employee of the Department" in 2020
• Promoted from Junior to Senior Support Engineer within one year
• Automated 15% of client queries (3,000/month) using neural networks and Python, equivalent to three specialists' productivity with 4.8/5 NPS rating
• Presented neural network implementation at the company level: https://youtu.be/0cmupEwm3H0.
• Developed a comprehensive customer feedback ecosystem, transitioning from manual collection to an opportunity-identifying system.
• Designed fault-tolerant task distribution systems, saving approximately 1,000 work hours monthly.

Responsibilities

Automation & Development

• Created classification algorithms, diagnostics and problem-solving systems for support departments
• Enhanced Helpdesk Jira functionality using Python
• Built customer feedback infrastructure, including https://nps.cdek.ru/.

Technical Operations

• Managed MySQL and PostgreSQL database systems
• Optimized department workflows and procedures
• Solved complex, non-standard business challenges