Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aixa Candelas

Columbia,MD

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level host position. Ready to help team achieve company goals. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Thorough Customer Retention Specialist with 2 years of experience working in restaurants industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Overview

2
2
years of professional experience

Work History

Server

Cheesecake Factory Inc
02.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Host

Cheesecake Factory Inc
11.2023 - 02.2024
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Server

Uncle Julios
09.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Food Runner

Uncle Julios
06.2022 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.

Education

Bachelor Of Science - Science

Unidad Educativa Talentos Deportivos
Merida, Venezuela
07.2018

Skills

  • Guest Relations
  • Guest Interaction
  • Guest Inquiries
  • Social Perceptiveness
  • Tact and Diplomacy
  • Hosting Functions
  • Warm and Friendly
  • Service-Orientation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Cheesecake Factory Inc
02.2024 - Current

Host

Cheesecake Factory Inc
11.2023 - 02.2024

Server

Uncle Julios
09.2022 - 04.2023

Food Runner

Uncle Julios
06.2022 - 09.2022

Bachelor Of Science - Science

Unidad Educativa Talentos Deportivos
Aixa Candelas