Aixa Chavez
Summary
As a Customer Service Representative at The UPS Store, I gained valuable experience in problem-solving and understanding how a business operates. I learned how to handle transactions securely and manage important customer information. I also improved customer satisfaction by listening carefully and offering helpful solutions, which helped build loyalty and trust. By working closely with my team, I contributed to increasing sales by using my knowledge of our products and making sure customers had a great experience. My time at The UPS Store also taught me about running a business, including managing tasks efficiently and understanding how to improve daily operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
The UPS Store
05.2023 - Current
- Handled stressful situations calmly and professionally while solving problems or conflicts.
- Kept the checkout area clean and organized by vacuuming, emptying trash, and wiping down surfaces.
- Monitored cash registers to ensure each station had enough cash.
- Listened to customer complaints with understanding, building loyalty and encouraging repeat business.
- Assisted customers by answering questions about products, services, and company information.
- Looked for ways to improve processes and services provided.
- Gained strong product knowledge to give helpful recommendations based on customer needs.
- Returned items to correct locations and set up displays to boost sales.
- Safely stored sensitive customer information and kept it securely filed for future reference.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Accounting, BS in Business Administration
University of Colorado Denver
Denver, CO05-2027
High School Diploma -
Smoky Hill High School
Aurora, CO05-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Team Development
Certification
Colorado Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The UPS Store
05.2023 - Current
Bachelor of Science - Accounting, BS in Business Administration
University of Colorado Denver
High School Diploma -
Smoky Hill High School