Aixa Pino
Holiday,Florida
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Medical Office Representative
BayCare Medical Group
03.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
- Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
Receptionist
Akumin Imaging
09.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Strengthened client relationships through consistent communication and excellent customer service.
- Serviced high volume of calls while providing excellent customer service.
Authorization Coordinator
Rajani Medical Group
10.2020 - 05.2022
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Maintained consistent follow-up on status of prior authorization requests.
- Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
Medical Assistant
Dr.Alfonzo Ruiz
09.2016 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced company reputation by providing exceptional customer service and support.
- Expedited insurance authorizations, ensuring prompt access to necessary medical services for patients.
Receptionist
Dr.Adam Greenfield
12.2013 - 08.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Medical Records Clerk
Dr.Ivan Ramos
01.2007 - 11.2013
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Updated patient records with new information to keep data current and accurate.
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL01-2008
Skills
- Time management expertise
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Electronic health records management
- Patient registration
- Electronic medical records
- Work Planning and Prioritization
- Outstanding customer service
- Prior authorization processing
- Front desk operations
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Medical Office Representative
BayCare Medical Group
03.2023 - Current
Receptionist
Akumin Imaging
09.2022 - 03.2023
Authorization Coordinator
Rajani Medical Group
10.2020 - 05.2022
Medical Assistant
Dr.Alfonzo Ruiz
09.2016 - 09.2020
Receptionist
Dr.Adam Greenfield
12.2013 - 08.2016
Medical Records Clerk
Dr.Ivan Ramos
01.2007 - 11.2013
High School Diploma -
Ridgewood High School
Similar Profiles
Kayla RayKayla Ray
Certified Clinical Medical Assistant at BayCare Medical GroupCertified Clinical Medical Assistant at BayCare Medical Group
Tami Von HovenTami Von Hoven
Medical Office Representative at BayCare Medical GroupMedical Office Representative at BayCare Medical Group
Simona BakhtanSimona Bakhtan
Medical Receptionist at BayCare Medical GroupMedical Receptionist at BayCare Medical Group
Casaundra Gore-SumnerCasaundra Gore-Sumner
Dietary Aide at Kensington GardensDietary Aide at Kensington Gardens
Deon FerrerDeon Ferrer
Associate Cashier at Winn DixieAssociate Cashier at Winn Dixie