Aixa Saucedo
El Paso
Summary
Dynamic and bilingual hospitality professional with a proven track record at Holiday Inn El Paso Airport, excelling in guest relations and problem-solving. Expert in training staff and enhancing customer service, leading to significant repeat business. Skilled in time management and fluent in Spanish and English, consistently delivering efficient and welcoming experiences for guests.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn El Paso Airport
08.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
Housekeeper
Holiday Inn El Paso Airport
08.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hotel Waiter
Holiday Inn El Paso Airport
08.2023 - Current
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Education
High School Diploma -
Riverside High School
301 Midway Dr06-2022
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Training and mentoring
- Scheduling and planning
- Listening skills
- Issue resolution
- Staff training
- Hospitality services
- Fluent in Spanish and English
- Guest check-in and check-out
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Supervisor
Holiday Inn El Paso Airport
08.2023 - Current
Housekeeper
Holiday Inn El Paso Airport
08.2023 - Current
Hotel Waiter
Holiday Inn El Paso Airport
08.2023 - Current
High School Diploma -
Riverside High School
Similar Profiles
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Danny PadillaDanny Padilla
General Manager at Hyatt Place El Paso AirportGeneral Manager at Hyatt Place El Paso Airport
MOSES AYUKMOSES AYUK
Manager Director at El Paso InnManager Director at El Paso Inn