Aixen Valentine
North Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent organizational changes have limited future advancement opportunities at my current job. I’m eager for a fresh challenge and for professional growth in the pharmaceutical industry.
Overview
6
6
years of professional experience
Work History
Arbitration Agent
Off Lease Only
12.2019 - Current
- Facilitate the resolution of vehicle arbitration claims between Off Lease Only LLC. as the buyer and the seller in accordance with auction & NAAA policies.
- Review complaints and mechanic reports about vehicle condition.
- Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable resolution.
- Monitor and maintain accurate files for each arbitration case and interact with Auction and seller personnel regarding information on vehicle sales, etc
- Partner with various market-level support teams (i. e. Finance, HR, MFS, Recon, Safety, Security, and Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support
- Clearing sold units off the website, tracking incoming inventory, running excel reports for inventory regulation
BDC Agent
Off Lease Only
11.2018 - 12.2019
- Develop sales pipeline and business opportunities through networking, cold calling, and referrals.
- Work with the sales department to develop sales strategies and techniques.
- Respond to customer inquiries in a timely and accurate manner via, phone, email, chats, and/or SMS.
- Achieve or surpass the daily minimum productivity quotas as decided by management
- Set up appointments with interested customers according to schedule availability.
Lead Distribution Specialist
Off Lease Only
09.2017 - 11.2018
- Tasked with the daily maintenance of and distribution of all incoming sales leads
- Work as a team with the sales managers in their locations to assure the fair and equitable distribution of daily leads
- Ensuring that all distributed leads have been properly followed up on by the assigned sales associates
- Manage credit logs and credit applications
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06.2009
Skills
- Spreadsheets
- Managing Files and Records
- Coaching and Mentoring
- Database Administration
- Computer Software
- Issue and Resolution Tracking
- Workflow Planning
- Creative Solutions
Timeline
Arbitration Agent
Off Lease Only
12.2019 - Current
BDC Agent
Off Lease Only
11.2018 - 12.2019
Lead Distribution Specialist
Off Lease Only
09.2017 - 11.2018
High School Diploma -
North Miami Senior High School
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