Aiyah Hickman
Greenville,NC
Summary
Highly analytical, detail oriented customer service professional with experience in retail, grocery and real estate lease consulting. Proven ability to analyze current business processes to ensure compliance consistency and maintain a low-risk, high-profit operating environment. Exceptional interpersonal, communication, and negotiation skills; thrives in high-pressure, deadline-driven environments while simultaneously adhering to efficient, productive workflow processes.
Overview
5
5
years of professional experience
Work History
Cashier
Food Lion
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
In Store Shopper/Cashier Team Lead
Sprouts
08.2021 - 08.2022
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Dispatcher/Customer Service Representative
Ashley Furniture HomeStore
06.2021 - 08.2021
- Track shipment activities and maintain accurate records for utilizing mileage and fuels for accurate documentation into systems for future references
- Schedule drivers to make deliveries and pick up packages and shipments to customers
- Communicate with customers to record details about shipments and arrange pick up times
- Receive, document and route customer complaints
- Review drivers’ logs and maintain various records, such as those pertaining to dispatched calls, vehicle repair, freight bills, and arrival times.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
Store Associate/Cashier
Lidl
08.2020 - 06.2021
- Find and retrieve merchandise in appropriate manner
- Provide requested assistance about price and product accessibility of grocery items
- Ensure safe and clean area by maintaining safety standards
- Remove unfilled pallets, cardboard, and garbage from a sales floor, coolers and freezers and backrooms
- Perform protection and cleaning, for instance keeping floors dry and clean defrosting frozen and dairy sales floor cases
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Greeted customers, helped locate merchandise, and suggested suitable options
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
Team Member
Chick-fil-A, Inc
03.2019 - 05.2020
- Performed guest service job duties including greeting customers, taking customer orders, and accurately completing transactions on the cash register
- Performed food preparation duties including cooking food and assembling sandwiches
- Operated the drive-thru window, unloading deliveries, and maintaining a clean store environment
- Adhered to all safety policies and health regulations
- Demonstrated positivity in every interaction and diligence in performing various duties
Education
No Degree - University Studies
East Carolina University
Greenville, NCSkills
- Customer Service
- Customer Assistance
- Patience and Empathy
- Cleaning and sanitizing
- Organizational abilities
- Cash Register Operation
- Professionalism and Courtesy
- Complex Problem-Solving
- POS Systems
Accomplishments
Honor roll / Honors society
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Cashier
Food Lion
10.2022 - Current
In Store Shopper/Cashier Team Lead
Sprouts
08.2021 - 08.2022
Dispatcher/Customer Service Representative
Ashley Furniture HomeStore
06.2021 - 08.2021
Store Associate/Cashier
Lidl
08.2020 - 06.2021
Team Member
Chick-fil-A, Inc
03.2019 - 05.2020
No Degree - University Studies
East Carolina University