Aiyana Brown

• Managed employee disputes by employing conflict resolution techniques.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Maintain confidential employee documents.
• End to end employee recruiting
• Manage comprehensive tax filing processes for both state and federal requirements, ensuring strict adherence to regulations.
• Utilize QuickBooks to proficiently handle expense management, streamlining financial operations and ensuring accuracy in reporting.
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• Attends staff meetings, participates in discussions and contributes meaningful input
• Utilizes available resources to make presentations as needed to promote union membership and activism to individuals and groups
• Utilizes knowledge of UPW and union issues to talk to UPW members, management, or the public, either individually or in groups, about UPW or the labor movement to solicit support for UPW
• Attends meetings to articulate UPW's position to individuals or groups
• With supervisory support, attends certain meetings to articulate UPW's position or answer questions from individuals or groups
• Advocates for an individual or a group of members on workplace issues which may be non-contractual issues
• Serves as a resource person to thousands of members and responds to routine inquiries regarding contract provisions, and Civil Service rules and regulations and departmental procedures
• Maintains general and current knowledge of reallocation, pricing, and recruitment/examination processes and related rules and regulations in order to respond to basic inquiries from members and assess complexity of inquiries to determine potential contract violations or need for technical follow up
• Assists in coordinating activities for negotiations and in servicing the various Divisions and/or Units
• Serves as staff support person to coordinate member or committee meetings
• Works on informally settling issues, complaints, disputes in the field through worksite visits, member meetings, and/or management personnel before escalation to grievance
• Maintains relationships with members and leaders by visiting and introducing self at assigned worksites, making contacts via phone calls or e-mail and establishing rapport at union meetings and functions
• Encourages member retention through exceptional and timely service, information, and support while educating union importance to potential opt-outs
• Solicits member volunteers for political action, community action and other activities as needed
• Speaks before groups on UPW/AFSCME organizational, collective bargaining, legislative, social, insurance and recreation programs
• Attends and participates in membership activities designed to encourage fellowship and provides any assistance necessary to contribute to the event's success
• Conducts field activities that may involve union elections, educational and informational meetings, membership services, arranging departmental visits and meetings, assignment to committees and panels, and handling other special assignments or projects
• Provides general information and refers members to appropriate agencies in filing claims including Unemployment Insurance, Temporary Disability Insurance, and retirement benefits
• Conducts investigation and analyzes pertinent material and information relating to member grievances and benefit claims for assigned bargaining unit
• Responds appropriately to member inquiries that might be received via direct contact, phone calls, or e-mail messages
• Fact finding and merit analysis through review of available documentation, information and data
• Thorough understanding of language and application of collective bargaining agreement, arbitration decisions, EEOC and employment laws
• Prepares steps I or II grievances for presentation and representation of members in accordance with contractual provisions and keeps management apprised of grievance status
• Prepares and presents arbitration recommendations for cases pending the final grievance step
• May represent members in grievance arbitration cases which includes preparing the theory of the case, making opening and closing statements, preparing and examining witnesses, and applying common rules of evidence
• Performs other duties as assigned.
• Mediated discussions between employer and employee representatives in attempt to reconcile differences.
• Provided expertise on labor and employment laws to help employers make more effective decisions.

In my role as Human Resources Director, I played a dynamic and pivotal role, overseeing a spectrum of responsibilities within the organization. I managed end-to-end recruiting processes, handled terminations, and addressed employee disciplinary actions with tact and precision. My duties extended to monitoring, analyzing, and updating the Employee Performance Management system, ensuring that it aligned with organizational goals.

Taking charge of employee relations, I investigated accidents and prepared comprehensive reports, liaising with the Worker Compensation Insurance Company for reporting purposes. Payroll processing, including diligent oversight of overtime, and meticulous tracking of employee PTO, fell within my purview. My expertise encompassed understanding and applying state and federal labor laws, implementing policies, managing time-off requests, and overseeing sick and vacation leave.

As the overseer of the recruitment process, I contracted with temporary agencies when required and meticulously collected all necessary new hire paperwork. Maintaining up-to-date personnel files and ensuring compliance with company policies were integral to my role. I led new employee orientation and company-related training, focusing on comprehensive compliance tracking.

In addition to my comprehensive approach to employment laws and regulations, I actively participated in audits, assisted the owner with daily tasks, and coordinated impactful employee training sessions. I adeptly created and implemented company procedures, demonstrating flexibility by assisting other departments as needed.

Demonstrating a commitment to excellence, I handled sensitive information discreetly and confidentially. My problem-solving capabilities were evident as I developed and sought out creative and innovative ideas. Exceptional communication skills, both written and verbal, along with confident presentation abilities, allowed me to effectively interface at all levels within the organization. My strong interpersonal skills facilitated objective communication between individuals, contributing to a positive work environment.

With a flexible mindset, I willingly stepped outside traditional job duties to support operational needs, showcasing my dedication to supporting the broader business goals. My role extended to client conflict resolution, maintaining client relations, managing company expenses, and monitoring employee progress to boost overall company morale.

In my role as a photographer, I demonstrated a comprehensive understanding of Canon cameras and lenses, coupled with adept knowledge of composition and color. My photography expertise spanned various genres, encompassing event photography and both indoor and outdoor portrait photography.

As a photographer, I not only captured moments but also assumed the responsibility of editing my own work and that of fellow staff photographers. This involved tasks such as color correction, removal of minor blemishes, and the elimination of unwanted objects. Additionally, I frequently engaged in specialty editing, including digital body contouring and cosmetics enhancements.

Beyond the creative process, my responsibilities extended to printing photos and artwork for clients, showcasing my proficiency in both photography and printing techniques. This role provided me with a profound understanding of color theory and the intricacies of the printing press.

Transitioning into the realm of graphic design, I skillfully manipulated images using Adobe Photoshop. One of my significant tasks involved designing yearbook covers for over a dozen schools on Oahu Island. This process required effective communication with clients to understand their needs and expectations. Furthermore, I ensured client satisfaction by obtaining final approval before sending the designs to print, showcasing my commitment to delivering high-quality and personalized products.

In my dynamic role as an Office Manager/HR Manager, I managed over 150 employees, cultivated strong and trusted relationships with Business Owners, Corporate management, and employees, providing guidance on all organization and people matters. I played a key role in driving employee engagement activities, collaborating closely with management to enhance work relationships, build morale, and increase productivity and retention.

My responsibilities included understanding, clarifying, and recommending HR policies and procedures to support the employee experience and ensure compliance. I actively contributed to the development and implementation of HR policies. As the point of contact for HR-related inquiries, I ensured timely and effective responses to employee questions and concerns.

I addressed employee relation issues, supporting and coaching leaders through the performance management process when necessary. Actively promoting professional development and well-being, I worked closely with managers to identify staffing needs and spearheaded recruitment efforts, from requisitions and job postings to candidate interviews and offer presentations.

I managed pre-employment procedures, screenings, and onboarding activities, including new hire orientation presentations. Additionally, I conducted the performance review process, developed and revised job descriptions, and coordinated all offboarding efforts, including terminations and exit meetings.

Maintaining accurate records and reports, I tracked employee data throughout the entire lifecycle in applicable systems. I also played a crucial role in administering and communicating employee benefits programs, addressing employee questions and evaluating plan options.

My responsibilities extended to planning and executing employee activities and events, such as meetings, social and wellness events, company lunches, and other corporate events. I coordinated Workers Compensation claims, assisted employees with necessary treatment, and processed various payroll-related items.

In alignment with compliance requirements, I collected data for reporting and collaborated with the Corporate HR team to identify and deliver training needs to managers and employees. I provided support for leave of absence questions, demonstrating a comprehensive understanding of FMLA, state, and company leaves.

Maintaining confidentiality and adhering to HIPAA standards, I stayed current with state/federal regulations and suggested improvements to work processes. I collaborated with external offices, such as Honolulu AOA and Customs and Border Protection, to ensure employees received and maintained necessary credentials for work in the Honolulu International Airport. In this multifaceted role, I embraced various duties as assigned, contributing to the overall success of the organization.