Aiyana Havens
Bear,DE
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Proven track record in supervising teams, implementing training programs, and utilizing critical thinking to enhance service delivery and streamline processes across fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Tampa General Hospital Emergency Room
Tampa, Florida
08.2025 - Current
- Monitored patient conditions and reported changes to healthcare team.
- Performed EKGs, phlebotomy, and other laboratory tests as instructed by physician or RN.
- Assisted nursing staff with patient vital signs and medical histories.
- Provided support in transporting patients between departments safely.
Server
TGI Fridays
Newark, DE
03.2024 - 07.2025
- Collaborated with restaurant team to enhance customer-centered operations, ensuring efficient service.
- Demonstrated initiative and accountability in service areas, ensuring a quality dining experience.
- Monitored dining room conditions and assisted in training new staff on service standards to uphold quality.
Barista
Starbucks
Newark, DE
03.2022 - 09.2022
- Delivered exceptional service during peak-volume shifts, resolving customer concerns and enhancing overall customer satisfaction.
- Trained new hires and organized stock and displays, contributing to smoother store operations and improved customer experience.
- Led team to maintain consistent product quality, fostering a collaborative environment that supported high standards.
Stylist Assistant/Receptionist
Carol Cole Salon & Spa
Newark, DE
09.2020 - 07.2022
- Led customer service initiatives and coordinated administrative tasks to enhance client experience.
- Scheduled appointments and managed client communications while supporting stylists' operational needs.
- Educated customers on advanced product knowledge, contributing to increased satisfaction.
Restaurant Manager
Applebee’s Grill + Bar
Newark, DE
06.2021 - 02.2022
- Led team in daily operations, resolving conflicts and enhancing customer experiences.
- Conducted team meetings to discuss performance and align objectives.
- Supported kitchen staff during peak shifts, ensuring smooth operational flow.
Shift Manager
Steak N Shake
Newark, DE
08.2017 - 09.2020
- Trained and mentored new employees, fostering team cohesion and improving performance.
- Oversaw scheduling, inventory management, and customer service, streamlining operations.
- Managed team operations to maintain alignment with brand standards and achieve business goals.
Education
High School Diploma - Cosmetology
Hodgson Vo-Tech
Newark, DESkills
- Patient assessment
- Patient support
- Patient communication
- Effective communication
- Conflict management
- Team collaboration
- Problem solving
- Time management
- Patient monitoring
Timeline
Patient Care Technician
Tampa General Hospital Emergency Room
08.2025 - Current
Server
TGI Fridays
03.2024 - 07.2025
Barista
Starbucks
03.2022 - 09.2022
Restaurant Manager
Applebee’s Grill + Bar
06.2021 - 02.2022
Stylist Assistant/Receptionist
Carol Cole Salon & Spa
09.2020 - 07.2022
Shift Manager
Steak N Shake
08.2017 - 09.2020
High School Diploma - Cosmetology
Hodgson Vo-Tech