Aiyana Joseph
Culpeper,VA
Summary
Orthopedic Medical Assistant with strong skills in electronic health records and patient intake management. Proven ability to enhance patient care through effective communication and collaboration. Experienced in supporting clinical teams to improve operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Orthopedic Medical Assistant
Blue Ridge Orthopedics
Warrenton, VA
02.2024 - Current
- Scheduled appointments, verified insurance, and managed patient intake.
- Maintained accurate electronic health records, and filed confidential documents.
- Assisted physicians with exams, procedures, casting, injections, and dressing changes.
- Prepared and sanitized exam rooms, organized medical supplies, and ensured proper equipment functionality.
- Educated patients on post-op care, mobility aids, and treatment procedures.
- Answered phones, emails, and faxes professionally; greeted, and assisted patients and visitors.
- Coordinated referrals, submitted prescriptions, and facilitated communication between patients and providers.
- Handled clerical duties, maintained organized filing systems, and supported office operations.
- Collaborated with healthcare teams to streamline patient flow and reduce wait times.
- Participated in meetings to improve workflows and care outcomes.
- Maintained confidentiality (HIPAA compliance) and built positive relationships with staff and patients.
Team Leader Manager
Walmart
Warrenton, VA
03.2021 - 01.2024
- Supervised daily store operations, ensuring top-tier customer service and staff productivity across multiple departments.
- Trained, coached, and mentored new and existing team members, resulting in improved performance and reduced turnover.
- Created and maintained shift schedules, assigned tasks, and adjusted staffing to meet business needs efficiently.
- Oversaw inventory management, restocking, and floor organization to support sales goals and operational flow.
- Resolved customer issues professionally, promoted a positive shopping environment, and upheld company policies.
- Conducted performance evaluations, set team goals, and implemented improvement strategies based on data analysis.
- Partnered with management and HR to handle employee relations, conflict resolution, and workplace development.
- Led team meetings, tracked KPIs, and facilitated cross-departmental communication to drive store-wide success.
Team Member
Dunkin donuts
Culpeper, VA
03.2020 - 02.2021
- Supervised daily store operations to ensure efficient workflow and excellent customer service.
- Trained and coached new team members on proper procedures, food safety standards, and company policies.
- Delegated tasks and rotated the team through various stations to meet shift demands.
- Handled opening and closing duties, including cash handling, inventory checks, and store preparation.
- Maintained a clean, organized, and safe work environment in compliance with health and safety regulations.
- Supported inventory management by monitoring stock levels, and restocking supplies as needed.
- Operated POS systems accurately to process customer transactions, and resolved issues promptly.
- Fostered a positive team atmosphere, encouraging collaboration, and strong communication.
- Ensured all products met Dunkin' quality and freshness standards before serving.
- Proactively addressed customer concerns to maintain satisfaction and loyalty.
Volunteer
Hard Rock Stadium
Miami, Florida
06.2019 - 12.2019
- Assisted in event setup, ensuring equipment readiness for various functions.
- Managed inventory of supplies, maintaining organization and availability for events.
- Provided guest assistance, answering questions and enhancing visitor experiences.
- Maintained cleanliness of facilities, ensuring a welcoming environment for attendees.
- Followed safety protocols to ensure compliance during large gatherings and events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Certified Nursing Assistant
American Senior High School
Miami, Florida
06.2018 - 07.2019
- Recorded patient heart rate, pulse, and blood pressure.
- Monitored patient conditions and reported problems to the nursing staff.
- Transferred patients between beds, wheelchairs, and other locations.
- Handled non-medical patient care activities, and provided laundry and meal assistance.
- Kept rooms clean and ready to meet individual needs.
- Worked alongside registered nursing staff and followed care plans.
- Assisted with activities of daily living to improve the patient's quality of life.
- Enhanced patient physical recovery with emotional and social support.
- Minimized infection risk to staff and patients, cleaning, and sanitizing rooms, equipment, and tools.
- Helped patients move safely with skilled mobility support.
- Documented care actions, vitals, and orders in the company software.
- Kept patients comfortable with clean linens, and well-stocked rooms.
Education
High School Diploma -
American Senior High School
Hialeah, FL06-2020
Some College (No Degree) -
Germanna Community College
Locust Dale, VASkills
- Electronic health records management
- Patient intake coordination
- Orthopedic procedure assistance
- HIPAA compliance expertise
- Medical supply organization
- Patient communication skills
Timeline
Orthopedic Medical Assistant
Blue Ridge Orthopedics
02.2024 - Current
Team Leader Manager
Walmart
03.2021 - 01.2024
Team Member
Dunkin donuts
03.2020 - 02.2021
Volunteer
Hard Rock Stadium
06.2019 - 12.2019
Certified Nursing Assistant
American Senior High School
06.2018 - 07.2019
High School Diploma -
American Senior High School
Some College (No Degree) -
Germanna Community College
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