Overview
Work History
Education
Skills
Timeline
Generic

Aiyana Lujan

Santa Fe

Overview

9
9
years of professional experience

Work History

Retail Operations Coordinator

Best Daze
12.2023 - Current
  • Contributed significantly towards achieving monthly sales targets with proactive management of stock levels, product merchandising and staff training.
  • Optimized merchandise displays to enhance visual appeal, encouraging customer purchases and increasing revenue potential.
  • Assisted in recruiting top talent for various retail positions that contributed towards building a high-performing team.
  • Analyzed sales data to identify trends and areas for improvement, implementing strategic changes accordingly.
  • Assisted in budget preparation and management, maintaining financial discipline across store operations.
  • Facilitated regular communication between store associates and management, fostering a positive work environment with high employee morale.
  • Enhanced customer satisfaction with effective problem resolution and timely follow-up on inquiries.
  • Maintained compliance with company policies and industry regulations by conducting regular audits of store operations practices.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.


Brand Representative

Best Daze
12.2023 - Current
  • Enhanced sales performance through effective communication of product features and benefits.
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
  • Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
  • Brainstormed and implemented creative event concepts and themes.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.

Graphic Designer/Social Media Manager/Brand Representative

Best Daze
12.2023 - Current
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
  • Created engaging social media content, boosting online interaction.
  • Applied color theory and composition techniques to construct appealing designs.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.

Assistant Manager

Best Daze
02.2022 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Budtender

Best Daze
12.2021 - 02.2022
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flower, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.

Keyholder/Budtender

Southwest Wellness
06.2020 - 04.2021
  • Answered questions about medicinal uses and effects and qualities of different strains.
  • Weighed, prepared and packaged different types of products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.

Cashier/Customer Service Associate

Newman's Nursery
04.2020 - 06.2020
  • Helped customers complete purchases and locate items
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise to drive product sales.
  • Educated customers on products to enhance sales.

Home Health Aide

Giving Home Health Care
01.2018 - 02.2020
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Developed rapport with patients to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Documented vital statistics and coordinated with health care providers.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Ensured safety and well-being of each patient in alignment with care plan.

Assistant

Pit Stop
03.2016 - 12.2017
  • Worked closely with manager to provide effective assistance for all aspects of business operation.
  • Attended to office operations and required paperwork.
  • Greeted guests in a friendly and personable manner.

Cashier

Whole Foods Market
07.2015 - 01.2016
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Education

GED -

Santa Fe Community College
Santa Fe, NM
10.2016

Skills

  • Excellent communication skills, both written and verbal
  • Multi-tasker
  • Time management skills - always get my job done
  • Very detail oriented
  • Responsible, Self-motivated, Friendly
  • Adaptable - able to thrive in an ever-changing environment
  • Efficient in Adobe Illustrator, Photoshop, And Fresco

Timeline

Retail Operations Coordinator

Best Daze
12.2023 - Current

Brand Representative

Best Daze
12.2023 - Current

Graphic Designer/Social Media Manager/Brand Representative

Best Daze
12.2023 - Current

Assistant Manager

Best Daze
02.2022 - 12.2023

Budtender

Best Daze
12.2021 - 02.2022

Keyholder/Budtender

Southwest Wellness
06.2020 - 04.2021

Cashier/Customer Service Associate

Newman's Nursery
04.2020 - 06.2020

Home Health Aide

Giving Home Health Care
01.2018 - 02.2020

Assistant

Pit Stop
03.2016 - 12.2017

Cashier

Whole Foods Market
07.2015 - 01.2016

GED -

Santa Fe Community College

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Aiyana Lujan