Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aiyana Oleyte

Billings,MT

Summary

Ambitious Call Center Representative with 3 years of Call center experience. Highly skilled in oral and hand written communication, active listening and analytical problem solving skills. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of professional experience

Work History

Collections Representative

Island Mountain Development Group
02.2023 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Investigated and resolved customer inquiries and complaints quickly.

Call Center Representative

Island Mountain Development Group
08.2022 - 02.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, application completion, and access to our services.
  • Met goals and guidelines for closed loans, handle time and productivity.
  • Placed outbound calls and took inbound calls
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Call Center Representative

Island Mountain Development Group
08.2019 - 06.2021
  • Educated customers on company systems, form completion, and access to services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed customer loan proposals.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Negotiated to collect balance in full.
  • Crossed trained within different departments of portfolio to provide coverage and assist when needed in Reacts and Collection department.

Education

High School Diploma -

Hardin High School
Hardin, MT
05.2018

Skills

  • Great Phone Demeanor
  • Multi-Line Phone Systems
  • Data Recording
  • Negotiation and Resolution
  • Goals and Performance
  • Policy Standards and Guidelines
  • Billing Practices
  • Multitasking
  • Prioritization
  • Call Documentation Skills
  • Verbal and Written Communication
  • Product Knowledge

Accomplishments

  • Employee of the month for portfolio Target Cash Now, in Billings Call Center in February and March of 2021
  • Reached #3 ranked Account resolution agent with only being in Account Resolutions Department for less than 4 months.

Timeline

Collections Representative

Island Mountain Development Group
02.2023 - Current

Call Center Representative

Island Mountain Development Group
08.2022 - 02.2023

Call Center Representative

Island Mountain Development Group
08.2019 - 06.2021

High School Diploma -

Hardin High School

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Aiyana Oleyte