Aiyana Pickett

• Connecting and building partnerships with customers who have expressed interest in purchasing vehicles
• Understanding customers preferences, demonstrates vehicle features, facilitating test drives, and assisting in completing necessary paperwork for successful sales
• Making and receiving over 50 calls, emails and chats daily
• Organized, detail-oriented, and proactive, with ability to prioritize work
• Consistently making sales targets and providing excellent customer service throughout sales process
• Working out financing options for the customer while working with the team to meet store's monthly budget
• Understanding and implementing all administrative responsibilities including deal documentation and cash handling.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Operations Specialist | January 2021- April 2021

DriveTime Automotive Group

• Maintain internal and external dealership image to provide a clean, crisp, and inviting environment for DriveTime customers
• Handling dealership workflow reporting daily while ensuring inventory is properly merchandised and displayed for maximum customer appeal
• Conducting routine vehicle inventory which includes front-line inventory, trade-ins, lot drops and lot repairs Preparing title work for all purchases, returns and exchanges for each customer, while also handling POS system for each transaction
• Taking phone calls, checking reports and working with colleagues to meet daily, weekly and monthly goals.

• Having knowledge of CPT and ICD-10 diagnosis codes and other clinical information to schedule patients accordingly
• Coordinating with physicians, hospitals, insurance companies by insuring paperwork, clearances, authorizations and testing is complete for surgery
• Handling patient face sheets from Insurance to obtain necessary authorizations based on insurance types
• Getting authorization notes from Facility and scans into medical record or practice management system
• Working with healthcare technology, as well as, healthcare insurance eligibility and medical billing
• Collecting necessary and appropriate physician and practice fees associated with procedure
• Verifying/confirming physician is credentialed at the Center or Facility before scheduling the patient.

• Answering phone calls, assisting customers with reservations, checking customers in and out, filing insurance paperwork, filing damage reports,
• Contacting local customers about trucks and following up with truck preventative maintenance throughout district, office operations training for employees, fleet management, working with employees internationally to solve company issues.
• Training employees, managing internal databases with sensitive company information as well as assuring customer satisfaction and having quick thinking when issues arise.