Aiyana Samuels
Daytona Beach
Summary
NHA Certified Phlebotomist and recent graduate of Cambridge College of Healthcare & Technology, with over 10 years of customer service experience and a strong background in high-volume environments. Proven ability to communicate effectively, manage complex tasks, and deliver compassionate care. Seeking a medical assistant position where I can apply my clinical training, leadership skills, and dedication to patient support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Supervisor
SmartContact Communication Center
06.2023 - Current
- Supervised a team, ensuring adherence to safety protocols and quality standards
- Led daily shift meetings to communicate goals, expectations, and any changes in procedures or priorities
- Resolved customer inquiries, complaints, and issues in a timely and professional manner
- Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
Customer Service Representative
Sykes Enterprises, Incorporated
02.2021 - 07.2022
- Developed comprehensive financial plans tailored to individual client needs and objectives
- Managed administrative tasks such as account opening, fund transfers, and documentation processing
- Contributed to team meetings by sharing insights on market trends or new investment opportunities
Bartender and customer service supervisor
Cobb Theaters
11.2016 - 09.2020
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Managed inventory levels, reducing waste by effective ordering and stock rotation strategies
Assistant Store Manager
Styles for Less
08.2014 - 10.2016
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
Education
Diploma - Medical Assisting
Cambridge College of Healthcare And Technology
Altamonte Springs, FL12-2025
Certification - Phlebotomy
Florida Health Care Academy
Orlando, FL10.2024
High school diploma - undefined
Towers High School
Decatur, GA05.2011
Skills
- Time management
- Customer Care
- Customer Support
- Supervising Experience
- Phlebotomy
- HIPAA compliance
- Vital signs monitoring
- Certified in CPR/AED
- CCMA Pending
Certification
- NHA Phlebotomy Certification
- December 2024 to December 2026
Timeline
Customer Service Representative and Supervisor
SmartContact Communication Center
06.2023 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
02.2021 - 07.2022
Bartender and customer service supervisor
Cobb Theaters
11.2016 - 09.2020
Assistant Store Manager
Styles for Less
08.2014 - 10.2016
Certification - Phlebotomy
Florida Health Care Academy
High school diploma - undefined
Towers High School
Diploma - Medical Assisting
Cambridge College of Healthcare And Technology
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