AIYANA STUBBS
Haines City,FL
Summary
Detail-oriented and customer-focused professional with a strong background in team management, customer service, and problem-solving. Seeking to leverage extensive experience in both restaurant management and insurance customer service to excel as an insurance agent. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
8
8
years of professional experience
Work History
Crew Member
Wendys Restaurant
Jonesboro, GA
06.2024 - 08.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Representative
Inter Ocean Insurance Agency
St. Croix, USVI
04.2022 - 01.2024
- Acquired in-depth knowledge of company insurance products, facilitating accurate and informed customer interactions
- Addressed customer inquiries and complaints promptly and professionally via phone and email
- Collaborated with sales agents to initiate or upgrade policies based on customer needs
- Prepared complaint reports and managed the customer complaint database, ensuring thorough documentation and resolution tracking
Shift Supervisor
Wendy's
St. Croix, USVI
01.2017 - 01.2024
- Managed the crew team, ensuring smooth operations and high-quality service delivery
- Acted as cash manager during shifts, maintaining accurate records and ensuring adherence to financial protocols
- Assisted in management coverage, stepping in to oversee operations in the absence of senior management
- Conducted basic interviews and administrative duties as required
- Worked at the food counter and cash register, efficiently processing customer orders and payments
- Maintained a clean and hygienic restaurant environment in compliance with health and safety standards
- Demonstrated versatility by working in multiple areas of the restaurant and undertaking additional responsibilities delegated by management
Education
High School Diploma -
St. Croix Central High School
St. Croix, USVI06.2020
Skills
- Excellent customer service
- Communication skills
- Strong organizational abilities
- Multitasking abilities
- Team management
- Collaborative work environment
- Attention to detail
- Accuracy in administrative tasks
- Adaptability
- Ability to thrive in fast-paced environments
Languages
English
Professional
Timeline
Crew Member
Wendys Restaurant
06.2024 - 08.2024
Customer Service Representative
Inter Ocean Insurance Agency
04.2022 - 01.2024
Shift Supervisor
Wendy's
01.2017 - 01.2024
High School Diploma -
St. Croix Central High School