Aiyana Young
Johnson City,NY
Summary
Dynamic Customer Service Representative with proven expertise at Nyseg in resolving complex billing inquiries and enhancing client satisfaction. Skilled in critical thinking and conflict resolution, I excel at processing transactions and maintaining accurate records, ensuring clients achieve timely solutions and account stability. Committed to fostering strong client relationships and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nyseg
05.2022 - 11.2022
- Handling customer inquiries via phone, email, and written correspondence.
- Responsibilities include assisting with billing inquiries, usage issues, account updates, and resolving customer complaints
- Process applications for new service and extensions of facilities.
Customer Service Representative
Ezpass
04.2020 - 06.2021
- Involves handling inquiries
-Resolving issues
-Processing transactions and maintaining accurate records related to E-ZPass Accounts
- Help clients reach resolutions that bring their accounts back in good standing
- Assist clients in a fast and in timely manner with solutions that help both client and company both remain satisfied
Education
Education - Education
Binghamton High School
Binghamton Ny 06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Paperwork processing
- Order processing
- Microsoft PowerPoint
- Data collection
- Prioritization
- Dispute resolution
- Assertiveness
- Account updating
- Research
- Account management
- Proofreading
- Data entry
Timeline
Customer Service Representative
Nyseg
05.2022 - 11.2022
Customer Service Representative
Ezpass
04.2020 - 06.2021
Education - Education
Binghamton High School
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