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Aiyanna Arrick
Correctional Officer
Columbus,OH
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills.
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
CNA - Certified Nursing Assistant
Select Specialty Hospital
11.2017 - 07.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Correctional Officer
State Of Ohio
10.2019 - Current
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed behavior of residents individually and in groups.
- Supervised inmates clearing debris from roadways and drains.
- Identified facility openings and designated inmates to housing units.
- Received and accounted for personal possessions and determined inmate work assignments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Behavioral Health Specialist
Twin Valley Behavioral Healthcare/ State Of Ohio
Columbus, OH
11.2018 - 03.2020
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over [Number] students.
- Developed written behavioral plans in Spanish for bilingual patients.
- Used [Software] to document patient information, progress notes and treatment plans.
- Created progress reports, assessments and charting within required timeframes.
- Identified appropriate treatment resources and recommended patients for these services.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Applied array of different methodologies to assist patients with therapy.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Involved clients' family members in planning social service programs.
- Offered and documented treatment consent forms in patient health records.
- Completed one-on-one counseling with broad range of clients suffering from sever mental health issues and diseases and other issues.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Catering Supervisor
Aramark
09.2018 - 07.2019
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Coordinated contracts, plating guides and team training manuals.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Case Manager Coordinator/ Cna Field Executive
Ninas Healthcare
Columbus, OH
01.2018 - 07.2019
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Attended continuing education trainings and maintained healthcare certification to promote more effective service delivery.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Intervened in urgent and crisis situations and provided services in compliance with State and federal regulations and laws.
- Intervened in urgent and crisis situations and provided services in compliance with [State] and federal regulations and laws.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
CNA - Certified Nursing Assistant/Caregiver
Tender Nursing Care
Reynoldsburg, OH
05.2016 - 06.2018
- Travel bath aide med reminder light home cleaning meal prep.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Representative
DSW Inc
Columbus, OH
05.2014 - 02.2016
- First step inbound call center
- Received weekly bonus's
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Key Accomplishments:
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn was to enhance customer satisfaction and improve productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor's Criminal Justice - Criminal Justice
Southern New Hampshire University
Manchester, NH 06.2020 - Current
Associate - Lpn
American Institute of Alternative Medicine
10.2017 - 01.2019
High school diploma - Health and human science
Reynoldsburg High School
08.2009 - 06.2013
Skills
Dementia and Alzheimer's knowledge
Certification
August 2018 to August 2022
Additional Information
- Willing to relocate: Anywhere
Software
Timeline
Bachelor's Criminal Justice - Criminal Justice
Southern New Hampshire University
06.2020 - Current
Correctional Officer
State Of Ohio
10.2019 - Current
Behavioral Health Specialist
Twin Valley Behavioral Healthcare/ State Of Ohio
11.2018 - 03.2020
Catering Supervisor
Aramark
09.2018 - 07.2019
Case Manager Coordinator/ Cna Field Executive
Ninas Healthcare
01.2018 - 07.2019
CNA - Certified Nursing Assistant
Select Specialty Hospital
11.2017 - 07.2020
Associate - Lpn
American Institute of Alternative Medicine
10.2017 - 01.2019
CNA - Certified Nursing Assistant/Caregiver
Tender Nursing Care
05.2016 - 06.2018
Customer Service Representative
DSW Inc
05.2014 - 02.2016
High school diploma - Health and human science
Reynoldsburg High School
08.2009 - 06.2013
August 2018 to August 2022
First aide cpr adult and child
Certified Nursing Assistant (CNA)
CPR
Assessments
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