Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
Generic

Aiyanna Erisca

Islip,USA

Summary

Dynamic House Manager at United Veterans Beacon House, skilled in crisis intervention and communication. Successfully enhanced resident well-being through empathetic support and effective team coaching. Proficient in documentation and organizational skills, ensuring safety and compliance. Passionate about fostering a positive environment and empowering individuals to thrive. Quickly fostered computer and data-entry skills through this role. I am undoubtedly ready to take my passions further!

Overview

4
4
years of professional experience
1
1
Certification

Work History

House Manager

United Veterans Beacon House
Bay Shore, NY
03.2025 - Current
  • As the house manager at United Veterans Beacon House, I monitor day-to-day shelter activities and enforce shelter rules and policies.
  • I've learned great empathy, strong boundaries, organizational skills, and the ability to handle serious incidents calmly and effectively.
  • Every day, I conduct regular rounds to ensure safety and cleanliness.
  • I must also manage resident discharges and maintain accurate reports of those discharges, including dates and comments, which are sent in an email to Emergency Services/DSS.
  • In addition to that, documentation of any shift activity and/or resident updates is required!
  • Communication skills are a must.
  • I also conduct routine walkthroughs and room checks to monitor resident well-being, and enforce curfews.
  • Lastly, it is a must that I keep my staff scheduling and payroll up to date!
  • My favorite part about this role overall is supporting team development through coaching and modeling professional, empathetic interactions with residents!

Support Staff

United Veterans Beacon House
Bay Shore, NY
10.2024 - 03.2025
  • Assisted with intake procedures, including registering new residents, and conducting initial assessments.
  • Provided direct support and assistance to our residents, ensuring their safety and well-being.
  • Implemented and enforced shelter policies and rules to maintain a safe and orderly environment.
  • Offered emotional support and crisis intervention to residents facing challenging situations.
  • Collaborated with social workers and counselors to develop individualized service plans for residents.
  • Monitored and maintained cleanliness and hygiene standards within the shelter facility.
  • Distributed food, clothing, and personal hygiene items to residents in need.
  • Managed and organized shelter supplies and inventory, ensuring the availability of essential items.
  • Provided information and referrals to residents seeking assistance with legal, medical, or social services.
  • Maintained accurate records of resident interactions, incidents, and services provided.
  • Assisted in crisis management situations, including de-escalation, and conflict resolution.
  • Participated in staff meetings and training sessions to stay updated on best practices and procedures.
  • Implemented safety protocols and emergency procedures to ensure the well-being of residents.

Server

The Piermont
West Babylon, NY
10.2023 - 11.2024
  • As a server at the Piermont, I was responsible for providing excellent customer service to guests during events such as weddings, corporate functions, or parties.
  • My duties included setting up tables and decorations, serving food and beverages, clearing dishes, and ensuring that guests have a positive experience.
  • I also assist with event coordination, ensuring that the event runs smoothly, and addressing any guest requests or concerns promptly.

Cashier

Chuck E. Cheese
West Islip, NY
06.2022 - 01.2023
  • As a Chuck E. Cheese cashier, I was responsible for processing customer transactions, including taking orders for food and beverages, selling game tokens, and handling payments.
  • I operated cash registers, provided friendly customer service, and ensured accuracy in transactions.
  • Additionally, I assisted with maintaining cleanliness in the cashier area and resolving any customer concerns or complaints.

McDonald's Crew Member

HUNT ENTERPRISES
Bay Shore, NY
05.2021 - 12.2021
  • As a McDonald's crew member, we must handle all money transactions, deliver food to parked vehicles, and hand food out in the drive-thru.
  • On top of this, we also have cleaning responsibilities and must demonstrate top tier customer service and satisfaction.

Education

Associate of Science - Psychology

Suffolk County Community College
true
05-2026

High School Education -

Bay Shore Senior High School
Bay Shore, NY
06.2024

Skills

  • Direct support
  • Customer service
  • Food safety
  • Conflict management
  • CPR and Narcan certified
  • Childcare
  • Basic math
  • Restaurant experience
  • Microsoft Office/Excel
  • Guest services
  • Organizational skills
  • Communication skills
  • Time management
  • Crisis management
  • Cash register
  • Hospitality
  • Sales
  • Sanitation
  • Individual and group counseling
  • Case management
  • Upselling
  • Cash handling
  • Math
  • Guest relations
  • Crisis intervention
  • Caregiving
  • Food service
  • Time management
  • Staff training
  • Analytical thinking
  • Social work
  • Data entry
  • Computer training

Certification

CPR Certification, Present

Narcan Certification, Present

Languages

  • English, Fluent
  • Haitian Creole, Intermediate

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

House Manager

United Veterans Beacon House
03.2025 - Current

Support Staff

United Veterans Beacon House
10.2024 - 03.2025

Server

The Piermont
10.2023 - 11.2024

Cashier

Chuck E. Cheese
06.2022 - 01.2023

McDonald's Crew Member

HUNT ENTERPRISES
05.2021 - 12.2021

Associate of Science - Psychology

Suffolk County Community College

High School Education -

Bay Shore Senior High School

Similar Profiles

CREATE PROFILE
Aiyanna Erisca