Aiyanna Lester
Ft. Washington,MD
Summary
I am a Criminal Justice graduate with experience in law enforcement procedures , criminal investigations , and legal principles. I'm dedicated and detail oriented , posses excellent analytical commutation skills, and committed to justice and public safety. I am a great fit for any role within the criminal justice system, skilled at conducting research , gathering evidence and collaborating with diverse teams to solve complex cases. I am eager to make meaningful contributions to law enforcement agencies , legal organizations or any related field.
Overview
5
5
years of professional experience
Work History
GUEST SERVICE ATTENDANT
Marriott International
10.2022 - Current
- Streamlined check-in and check-out processes for improved efficiency, resulting in positive feedback from guests.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided excellent concierge services by making informed recommendations for leisure activities and arranging transportation as needed.
Internship
State Capitol Police
05.2023 - 07.2023
- The opportunity to accompany police officers on patrol ride-along
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Front Desk Associate
Extended Stay America
01.2021 - 09.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
CLERK/FLORAL
Safeway
10.2018 - 01.2021
- Handle time effectively daily to replace damaged or missing products to contribute towards a better product management
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2024
Skills
- Preparing Summaries
- Concierge Services
- Correspondence Writing Local Court Procedures
- Data Entry Legal
- Research Facts
- Collaboration
- Office Administration
References
- Freeman Jackson, General Manager, 919-606-1394
- Frank Tito, State Capital Police, 919-625-6167
- William McDonald, Sales Coordinator, 704-249-4652
Timeline
Internship
State Capitol Police
05.2023 - 07.2023
GUEST SERVICE ATTENDANT
Marriott International
10.2022 - Current
Front Desk Associate
Extended Stay America
01.2021 - 09.2022
CLERK/FLORAL
Safeway
10.2018 - 01.2021
Bachelor of Science - Criminal Justice
North Carolina Central University