Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aiyanna Moss

Dayton,OH

Summary

Dynamic and results-driven professional with extensive experience in customer service at Home Depot. Proven ability to lead teams, enhance transaction efficiency, and resolve issues effectively. Skilled in cash handling and fostering collaboration, consistently delivering exceptional service and maintaining high standards of cleanliness and safety. Committed to driving customer satisfaction and team success.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's
10.2024 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Operated cash register efficiently, processing orders and handling payments accurately.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Collaborated with team members to prepare food items quickly and consistently during peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Followed food safety protocols meticulously to ensure quality and compliance with regulations.

Dietary Aide

Sisters of Precious Blood
12.2023 - 05.2024
  • Assisted in meal preparation and presentation for residents, ensuring dietary needs were met.
  • Maintained cleanliness of kitchen and dining areas, adhering to health and safety regulations.
  • Supported delivery of meals to residents, fostering a positive dining experience.
  • Engaged with residents to understand dietary preferences, enhancing meal satisfaction.
  • Followed standardized recipes and portion control guidelines to maintain consistency in meals.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.

Cashier Team Lead

Home Depot
05.2022 - 08.2023
  • Led cashier team in delivering exceptional customer service and resolving issues efficiently.
  • Trained new cashiers on operational procedures and best practices for accuracy.
  • Monitored daily cash flow and ensured compliance with company policies.
  • Implemented process improvements that enhanced transaction speed and reduced wait times.
  • Conducted regular performance evaluations, providing feedback to enhance team productivity.
  • Maintained a clean and organized checkout area to promote a positive shopping experience.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Head Cashier

Kroger
08.2019 - 09.2021
  • Supervised cash handling operations, ensuring accuracy and efficiency during peak hours.
  • Trained and mentored new cashiers on operational procedures and customer service standards.
  • Implemented process improvements that reduced transaction times and enhanced customer satisfaction.
  • Managed daily cash reconciliations, identifying discrepancies and resolving issues promptly.
  • Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Education

Associate of Business Administration -

Sinclair Community College
Dayton, OH

Jefferson High School
Dayton, Oh
06-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safety awareness
  • Integrity and honesty
  • Leadership qualities
  • Drive-thru operations
  • Initiative and Self-motivation

Timeline

Crew Member

McDonald's
10.2024 - Current

Dietary Aide

Sisters of Precious Blood
12.2023 - 05.2024

Cashier Team Lead

Home Depot
05.2022 - 08.2023

Head Cashier

Kroger
08.2019 - 09.2021

Associate of Business Administration -

Sinclair Community College

Jefferson High School

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